Epsom 01372 818299 | Reigate 01737 221999 | East Grinstead 01342 325 316

Customer Service Apprentice

2020-10-16 14:25:292020-11-12 Lloyd Recruitment
Job Type Permanent Full Time
Location East Grinstead
Area West Sussex, UK West Sussex UK East Grinstead
Sector OtherGraduate Opportunities
Salary £200 per week
Currency GBP
Start Date
Advertiser Nicola Francis
Telephone 01342 325 316
Job Ref NF10497
Description
Lloyd Recruitment Services are pleased to be working with a local, well establish company in East Grinstead who are in search of a Customer Service Apprentice to join their team.
 
The Customer Service Apprentice's responsibilities will include learning and developing practical skills, participating in classes and workshops on and offsite, observing all health and safety codes, completing tests and assignments as set out in the apprenticeship programme.
 
The Apprentice will join the After Sales team and will be focused on customer service. The Apprentice will support the customer spares department which will include quotations, orders, pricing, deliveries, logistics and documentation control. The role is required to be flexible, and will require organisational and communication skills along with customer management skills.
 
The role will be varied and you'll be making sure that customers are dealt with in a positive, reliable and pleasant way.

Duties include:
 
  • Raising quotations and orders
  • Checking stock availability
  • Answering incoming calls for the Support Manager
  • Making outbound calls to customers via telephone and email communications
  • Assisting within other departments when required
  • Ensure a safe working environment
  • Support any H&S activity within the organisation
  • Complete spares quotations and orders using company computer system *ERP – MOVEX’
  • Talk to customers and distributors with updates regarding their orders
  • Work on customer account management using spreadsheets for live orders
  • Carry out regular communications within the factory
  • Learn other aspects of customer service activity including documentation control and logistics
  • Support training activity for the regional offices
  • Attend college as per defined apprenticeship programme (20% of the job training)
  • Maintain a working log book for review during apprenticeship
Key skills and requirements:

  • Good telephone manor
  • Attention to detail and accuracy
  • Good communication skills
  • To be self-motivated
  • Good organisation skills
 
Personal qualities:
 
  • To enjoy working within a small team and be a team player
  • To have a willingness to learn
 
Desired qualifications:
 
  • Maths – Grade 4 (C) or above or equivalents
  • English – Grade 4 (C) or above or equivalents
 
Future prospects:
 
  • Continued support and development within the Aftersales team
  • In-house training daily on using Excel, Word, PowerPoint
  • Complete Training on MOVEX (our in-house computer system)
 
Things to consider:
 
  • The course will be held at Crawley College
 
40hrs per week, Monday – Thursday 8am – 4.30pm, Friday – 8am – 4pm
 
Salary: £200 per week
 
NB: Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates
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