Retail Account Manager
| Job Type | Permanent Full Time |
| Location | Outskirts of Horley |
| Area | Surrey, UK |
| Sector | Customer Service FMCG |
| Salary | £30,000 - £35,000 |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NF15190 |
- Description
Retail Account Manager
Salary: £30k-£40k (DOE)
Monday to Friday
Company Benefits: Flexible start and finish times, Free Gym Membership, Health and Wellbeing Programs, Discounts across 100s of retailers and hospitality, Health Cash Back Plan
Lloyd Recruitment Services is excited to present an excellent opportunity for a Retail Account Manager to join a growing business in Horley. You’ll be working within a team, handling all after-sales processes for customer orders to ensure the critical path management is met.
Our client is dedicated to producing top-tier products and delivering outstanding service, so we seek someone who excels in building strong relationships, is meticulously organised, and has excellent project management abilities. This role offers an incredible opportunity to join a dynamic company with significant room for career growth and advancement.
Key responsibilities:
- Develop and maintain strong customer relationships by providing timely and personalised communication tailored to their needs
- Gain a thorough understanding of product offerings to quickly and accurately respond to customer enquiries
- Assess customer requirements and work closely with Quality Assurance to ensure products meet regulatory and customer standards
- Oversee the entire order process from initiation to delivery and invoicing, ensuring all responsibilities, requirements, and deadlines are communicated clearly within internal teams
- Work with Sales Coordinators to complete all necessary customer-specific documentation promptly and accurately
- Prepare precise quotations and ensure the accuracy of order documentation
- Prioritise and organise daily tasks to meet customer needs and address urgent queries efficiently
- Manage internal and external deadlines proactively, utilising available software tools
- Coordinate with the Key Account Manager to align customer strategies and communicate key dates
- Ensure that product samples meet company standards before dispatch
- Identify and escalate customer requests to the Key Account Manager as needed
Skills & experience required:
- Experience in a Junior Account Management or similar role working with retail products
- Background in private label or made-to-order product ranges is a plus
- Excellent communication skills with strong written and verbal English
- Ability to build effective working relationships at all levels, both internally and externally
- Customer-centric approach with a commitment to delivering exceptional B2B customer experiences
- Natural problem solver and quick learner
- Ability to manage multiple projects and workflows simultaneously while handling conflicting priorities
- Exceptional attention to detail and proficiency in MS Office
- Proactive, logical thinker, and strong team player
Extra Information:
- Refer a friend and earn up to £500 (see website for details)
- Due to high application volumes, only shortlisted candidates will be contacted. If you don’t hear from us within 5 days, please assume you have not been successful
- By applying, you accept Lloyd Recruitment Services’ Privacy and GDPR Policy (see website)
Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.
