Customer Collections Advisor
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| Job Type | Temporary / Contract |
| Location | Epsom |
| Area | Surrey, UK |
| Sector | Customer Service |
| Salary | £ competitive |
| Start Date | Immediate Start |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818 299 |
| Job Ref | EW10556 |
- Description
Do you enjoy engaging with customers?
Have you gained collections or arrears experience / exposure?
Seven month temporary opportunity
Lloyd Recruitment Services are proud to be working with our client, who are looking to recruit a customer focused individual, who has previous collections experience.
Working as part of a friendly team, you will manage your daily activities engaging with the customers.
Duties will include:
Contact customers who are in arrears to collect overdue payments whilst ensuring the focus is always on delivering a good customer outcome.
Complete affordability assessments with customers over the phone.
Create mutually acceptable and sustainable payment arrangements based on the customers’ ability to pay.
Identify and manage any potential vulnerability effectively, including mental health.
Liaise with third parties such as debt charities, money advice centres and Solicitors etc.
To ensure late arrears accounts are managed in line with company procedures.
Experience
Collections, complaints, Credit Control experience
Able to engage and have previous experience of negotiations
Confident, professional and able to show empathy
NB: Unfortunately, due to the high number of applications Lloyd Recruitment Services receive, we are only able to contact shortlisted candidates.
Key Words: Collections, Credit Control, Consumer Collections, Customer Retention, Customer Satisfaction, Customer Experience, Customer Outcomes, Customer Service, Payments, Arrears , Epsom , Leatherhead , Cheam , Sutton , Ashtead , Tadworth , Chessington , Banstead , Ewell , Coulsdon , Stoneleigh , Worcester Park, Reigate, Redhill
