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Complaints Assistant

2020-02-14 10:21:252020-03-12 Lloyd Recruitment
Job Type Permanent Full Time
Location Epsom
Area Surrey, UK Epsom
Sector Customer Service & Call CentreFinancial Services & Banking
Salary £22,000 - £25,000
Currency GBP
Start Date
Advertiser Emma Walsh
Job Ref Ew10205
Lloyd Recruitment Services are delighted to be supporting our client, in their search for a Compliance & Complaints Assistant to join their team.

Assisting as part of the complaints and compliance function, the successful individual will be required to provide a professional support service to customers and clients, whilst supporting various members of the Compliance team in supporting the wider business.


  • Respond to incoming complaints and requests
  • Provide Administrative support in the Compliance Team
  • Proactively respond to incoming e-mail and telephone queries from internal and external parties
  • Assist in the implementation of compliance policy and with various regulatory and legal requirements, establishing adequate in-house controls and compliance procedures
  • Assisting the Compliance Function in the production and implementation of the Compliance Monitoring Plan in order to contribute to the overall compliant operations
  • Undertake desk-based and routine monitoring functions and tasks.
  • Support the Producer Compliance Monitoring Programme, including liaison with producers and the Compliance team and arranging diaries to obtain efficient use of time.
  • Undertake logging of Appointed Representatives with the FCA.
  • Undertake and manage the Producer 'self-cert’ process.
  • Log receipt of regulatory notices and good practice guidance, Regulatory documents and track to ensure all procedural amendments required are implemented.
  • Action emails into shared mailboxes


  • Confident and professional communicator
  • Excellent grammar and letter writing skills
  • Previous complaints / compliance experience
  • Understanding / exposure of FCA and Financial Ombudsman rules and processes
  • Experience / exposure to handling Data Subject Access Requests (DSAR) and advantage

NB: NB: Unfortunately, due to the high level of applications received by Lloyd Recruitment, we are only able to contact shortlisted candidates.

Keywords: Complaints, Compliance, Call Centre, Collections, Outbound, Inbound, FCA, Financial Ombudsman, DSAR, Data Subject Access Requests,
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