Find a Job

Find a Job

Customer Service Manager

https://www.lloydrecruitment.co.uk/job-search/10982-customer-service-manager/customer-service/greater-london/job2025-10-07 11:23:052025-11-03 Lloyd Recruitment Services Limited
Job Type Temporary / Contract
Location Southwark
Area Greater London, UK Greater London UK Southwark
Sector Customer Service
Salary Up to £45,000 DOE
Start Date ASAP
Advertiser Mollie Egan
Job Ref ME15201
Description

Customer Service Manager


Location: Southwark


Job Type: 12 month fixed term contract


Salary: Up to £45k DOE


Our client, an innovative and growing finance company that’s passionate about helping businesses achieve their potential, is looking for a motivated Customer Service Manager to lead their service team of 4 and ensure every customer’s experience is exceptional.


Key Responsibilities:



  • Lead, motivate and develop the customer service team.

  • Ensure customer enquiries are handled quickly and professionally.

  • Oversee account management tasks such as settlements, reschedules, refunds, and reconciliations.

  • Manage customer complaints effectively, turning issues into opportunities to improve.

  • Collaborate across departments to ensure smooth customer experiences.

  • Continuously improve team performance and service processes.

  • Use feedback and data insights to enhance the customer journey.


About You:



  • Passionate about delivering excellent customer service.

  • Strong communication and problem-solving skills.

  • Great attention to detail with good numerical ability.

  • Confident leading a team and driving efficiency.

  • Comfortable using CRM systems and learning new processes.

  • Experience in financial services or asset finance is an advantage.


If you’re proactive, customer-focused and ready to take on a challenge within a supportive team, we’d love to hear from you.


 


 


Refer a friend and earn up to £500!


Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.


By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.


Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Apply Later
Sign in
Register
Apply
Later
Mollie Egan
Browse Mollie's jobs
Get in touch with Mollie
Similar Jobs
  • Retail Account Manager
    UK, Surrey
    Customer Service
    £30,000 - £35,000

    Retail Account Manager

    Salary: £30k-£40k (DOE)

    Monday to Friday

    Company Benefits: Flexible start and finish times, Free Gym Membership, Health and Wellbeing Programs, Discounts across 100s of retailers and hospitality, Health Cash Back Plan

    Lloyd Recruitment Serv...

  • Customer Service Administrator
    UK, East Sussex
    Customer Service
    £25,000

    Are you an organised and customer-focused individual with a knack for administrative support? Join our client’s team as a Customer Service Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dy...

Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

More Details