Customer Complaints Executive

Customer Complaints Executive

Location: Epsom

Type: Permanent, Full-time

Do you have experience managing complex customer complaints? Are you passionate about delivering fair and positive outcomes?

If you enjoy working in a busy, supportive team environment and have a background in Motor Finance or Financial Services, we’d love to hear from you.

As a Customer Complaints Executive, you’ll support customers through difficult situations, working to deliver fair and timely resolutions in line with FCA guidelines.

What You’ll Get:

• Competitive salary


• Annual bonus


• Private healthcare


• Up to 15% employer pension contributions


• A permanent role with a people-first company


• A culture that values well-being and employee care

Your Key Responsibilities:

• Handle escalated complaints with professionalism and empathy


• Keep customers updated throughout the process


• Work closely with other teams to resolve issues efficiently


• Ensure compliance with internal procedures and FCA standards


• Accurately document case details


• Help identify areas for service improvement

What We’re Looking For:

• A strong team player with great organisational skills


• Confident managing a high workload and meeting deadlines


• Experience working to SLAs in a fast-paced environment


• Willing to support other tasks within the Customer Relations team

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.