Collections Coordinator
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| Job Type | Permanent Full Time |
| Location | Haywards Heath |
| Area | West Sussex, UK |
| Sector | Customer Service |
| Salary | £20K - £24K DOE + 4% bonus plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13149 |
- Description
- Lloyd Recruitment Services is delighted to collaborate with an exceptional business based in Haywards Heath, seeking a Collections Coordinator to join their team on a permanent basis. Full training will be provided, making this an ideal opportunity for individuals who excel in delivering excellent customer service and possess phone-based experience.
Whether you have prior experience in an accounts team or are looking to enter this field, we encourage you to apply. If you have a proven track record of delivering results within tight deadlines and working towards targets, we would love to hear from you.
What's in it for you:
Salary: £20K - £24K DOE plus a 4% bonus
Private health insurance
Subsidised healthcare
21 days of annual leave per year, with additional leave based on length of service
Private health insurance
Company pension
Support for professional development
Social outings
On-site recreational facilities in a newly refurbished office, including access to healthy food
Complimentary food and drinks in the canteen, including regular pizza lunches and other events
Flexible start times from Monday to Friday (8am, 8.30am, 9.00am, or 9.30am) to work 8 hours
Convenient location well-served by local transport, with the train station just 5 minutes away
Primary duties and responsibilities of the Collections Coordinator:
Ensure timely payment of invoices issued to self-paying customers
Pursue overdue invoices through phone calls, emails, and letters within agreed timescales
Maintain accurate records of all collection activities and prepare reports as required
Handle client and patient queries promptly and efficiently, ensuring resolution and completion
Regularly communicate with patients to manage outstanding debts, discussing payment plans and promoting ongoing communication with the team
Manage disputed bills and negotiate payment within agreed terms
Meet cash and debtor day targets set by management
Willingness to undertake additional ad hoc duties as they arise
What you'll need to succeed as the Collections Coordinator:
Ideally you will have at least 1 year of experience in a phone-based role; however, candidates from diverse backgrounds will also be considered. Strong communication skills, both written and spoken, with meticulous attention to detail, are essential. You should be a collaborative team player with the confidence to work independently when required. Candidates should demonstrate the ability to quickly adapt to new systems and ideally be familiar with Excel and other MOS applications.
Additional details:
Salary: £20k - £24k DOE plus a 4% bonus
Location: Haywards Heath, conveniently situated just 5 minutes from the train station
Flexible start times: Monday to Friday at 8am, 8.30am, 9.00am, or 9.30am, allowing for 8 hours of work
Excellent company benefits package
Opportunities for career progression
If this opportunity does not precisely match your preferences, but you know someone who might be interested, please visit our website and navigate to the "looking for work" section. You can recommend a friend and learn about potential rewards for successfully referring someone to us.
NB: Lloyd Recruitment Services sincerely appreciates your application, but due to the high volume of submissions, we will only contact shortlisted candidates.
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
