Service Desk Manager
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| Job Type | Permanent Full Time |
| Location | Redhill, Surrey |
| Area | Surrey, UK |
| Sector | Customer Service IT |
| Start Date | ASAP |
| Advertiser | Mollie Egan |
| Telephone | 01737221999 |
| Job Ref | ME12756 |
- Description
- Lloyd Recruitment Services are delighted to be working with our client, who are leaders in their industry, and who are going through an exciting time of growth.
Working as the Service Desk Manager, you will be responsible for leading their talented team of eight Service Desk Technicians, ensuring clients are providing a quick and high level of service at all times.
The Individual:
A minimum of two years proven experience working in a Service Desk Manager / Senior / Team Leader role
Technically minded, whilst being able to relay information to non-technical customers
An approachable, friendly personality – enjoy being part of the wider team
Highly organised
Excellent written and verbal communicator
Possess a broad understanding of; Microsoft Windows based technologies (i.e. Active Directory), Networking (i.e. switches, firewalls), Backups (i.e. Veeam, off site), ITSM (i.e. SLAs, dashboards, reports)
The Company:
Recognised in their industry and field, with excellent staff retention
Relaxed and friendly working environment
Supportive senior management with opportunities to develop and grow
The Role:
Oversee the operation of their business-as-usual service desk function
Be a compassionate and inspiring leader to the growing team of helpful and talented service desk representatives, including frequent one-on-one meetings and the development of career development programmes
Establish effective working relationships with customers and third-party partners
Improve best practises and toolkits, such as ITSM, knowledge base, security practises, procedures, and critical incident response, for example
Take advantage of your senior position within the company, with frequent interactions with senior peers
Attractive Benefits Package:
Competitive salary + 10% performance based bonus
Wellness opportunities (i.e. on site & local gym)
Discount to on-site coffee house / café
In house and external training provisions
Frequent team social events
So, if you have a passion for technology, customer service and people, you might be just what we’re looking for.
Interviews are taking place a.s.a.p.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
