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https://www.lloydrecruitment.co.uk/job-search/8064-helpdesk/customer-service/surrey/job2022-09-06 11:22:081970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Redhill, Surrey
Area Surrey, UK Surrey UK Redhill, Surrey
Sector Customer Service IT
Salary £28000 - £32000 DOE
Start Date ASAP
Advertiser Mollie Egan
Telephone 01737 221999
Job Ref ME12384.
Description


  • Are you an IT professional, looking for your next opportunity?


  • Would you like to become part of a team, where you are valued and more than just a number?


 

If yes, we have an opportunity for you…

 

Let’s tell you the perks:



  • 5% performance related bonus


  • Wellness opportunities (on site & local gym)


  • Free onsite tea, coffee and cakes


  • Regular team social events


 

The Position:



  • Act as a central point of contact for customer calls, emails and tickets related to IT issues, incidents and inquiries


  • Record ticket updates and document modifications in the Service Desk ticketing system


  • Maintain a high level of customer service and take responsibility for handling support requests from start to finish, escalating when necessary


  • Create and update supporting documents/knowledge based articles to assist employee information requests


 

What do you need to bring to the table?



  • Ideally you will have worked within a Helpdesk role, using Windows, Office 365, networking, virtualisation, software updates, backup technologies etc.


  • Confidence when communicating with people, both in the office and over the phone


  • Experience of Active Directory knowledge, for example, creating/deleting user accounts, resetting passwords, creating groups, Group Policy Objects etc.


  • Experience with backup and recovery software


  • Network administration and troubleshooting, including routers and switches


  • Ability to run updates on key systems (Microsoft patches and rebooting etc)


  • Good understanding of Microsoft Remote Desktop Services


  • A flexible and dedicated work ethic


  • Strong organisational skills with a keen eye for detail and accuracy


 

 





NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not be shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.

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