1st Line Helpdesk
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| Job Type | Permanent Full Time |
| Location | Horsham |
| Area | Sussex, UK |
| Sector | IT |
| Salary | £18,000 to £25,000 |
| Start Date | ASAP |
| Advertiser | Kim Williams |
| Telephone | 01372818299 |
| Job Ref | KW 12032. |
- Description
- Working as part of a dedicated Helpdesk Team, you’ll be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues.
Remaining the professional face of the business at all times, you’ll be assisting and guiding their clients through a series of tasks or troubleshooting problems, through diagnostic tests and remote access to their computers.
Job Duties:
Responding to queries via chat, email, or phone
Working with other staff members on troubleshooting and diagnosing problems
Keeping fully aware of any new and updated software and hardware issues
Providing technical assistance for questions and problems
Diagnosing system errors and other issues
Following up with clients to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Skills and Qualifications:
Ideally experience already gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of your remit / understanding
Experience with Network repairs and analysis
Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
Understand the importance of providing and maintaining first class customer experience at all stages.
Consideration can be given to both experienced 1st-2nd line helpdesk technicians, as well as trainees, with an IT degree or qualification gained from college/6th form.
So don’t hesitate a moment longer if you’re keen to find a company who provide a fun environment to work in, a chance to get your feet under the table, gain first class training, and actively encourage people to develop further in the future.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
