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Customer Services Advisor

2022-06-21 14:20:422022-07-18 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Home Based
Area Home Based, UK Home Based UK Home Based
Sector Customer Service Call Centre
Salary £19000 - £19500 Plus quarterly bonus incentives
Start Date ASAP
Advertiser Mollie Egan
Telephone 01372 818299
Job Ref ME11980.

Customer Services Advisor
Remote Working Available
Our client is passionate about offering it’s customers a first-class service and is looking for individuals to join them to strengthen and become part of their friendly team.
Why Apply:
This is an opportunity to join a recognised brand name, which offers genuine opportunities to develop and grow within the business.
The Role:

  • Ability to analyse telephone calls from a root cause and escalate findings to line management to enable learning and promoting best practice.
  • Deal with or escalate any identified risks in relation to the companies risk policies and/or legislative and regulatory guidelines in accordance with the risk framework.
  • Ensure that treating customers fairly is at the heart of every telephone call taken.
  • Ensure where possible the customer receives a first point resolution without being transferred unnecessarily.
  • Identify resolutions that are fair to the customer and company where possible.
  • Liaise with other areas of the business, customers, and dealers to ensure customer concerns or queries are satisfactorily resolved.
  • Respond to customer queries by telephone.

The Individual:

  • A team player, whilst also being able to work autonomously
  • Strong interpersonal skills and an excellent telephone manner
  • Positive and enthusiastic approach
  • Adequate computer literacy and numeracy skills
  • Good verbal and written communication skills

The Package:

  • £19k
  • Quarterly Bonus Scheme - earn an additional £1500 +
  • £500 Flexible Benefit
  • 25 days holiday per annum, plus bank holidays.
  • Pension contribution. Minimum 3% with an employer matched contribution.
  • Corporate rates for private medical insurance and other insurance products
  • Employee assistant programme
  • Enhanced family friendly policies
  • Sharesave scheme
  • Childcare vouchers
  • Discounts on high street brands
  • Local retail discounts

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.

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