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Customer Service Executive

2022-06-15 16:12:082022-09-22 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Haywards Heath
Area West Sussex, UK West Sussex UK Haywards Heath
Sector Customer Service
Salary £20K - £25K plus excellent company benefits
Start Date
Advertiser Nicola Francis
Telephone 01342 325316
Job Ref NF12117
Lloyd Recruitment Services are pleased to be working with a global company based in Haywards Heath who are in search of a Customer Service Executive (non-call centre) to join expanding team on permanent basis.
Do you have experience in customer service / administration, taking incoming and making outgoing phone calls? Or perhaps you are currently working in a retail / hospitality and looking to start a career in and office-based environment? If the answer is yes, then we would love to hear from you!

Our client is looking for Customer Service Executive to join their invoices team. Full training will be provided to successful candidates.

The role of the Customer Service

As the Customer Service Executive, you will be a self-starter, who is eager to learn and can work off their own initiative. Good communication skills are essential.
What’s in it for you?
  • £20K - £25K DOE
  • Based in Haywards Heath 5 minutes from the train station
  • Flexi-Start and finish options available
  • The chance to work in a dynamic and technology driven environment
  • Focused career development and progression opportunities
  • Private Medical Insurance
  • If you’re commuting or cycling, we’ve got you covered with the cycle-to-work scheme
  • Employee wellbeing is top of our agenda, we have healthy fruit and snacks, as well as plenty of tea, coffee, and biscuits to see you through that post-lunch slump
  • Employees are invited to get involved in the Love Where You Work committee, which is constantly striving to inject some fun into the working day
  • We have Friday treats
  • Our biggest benefit is our friendly and hardworking people!
  • Company events

Key duties:
  • Managing a high volume of incoming calls from external entities including patients, clients/secretaries, Hospitals and Insurers. Maintaining high level of professionalism, providing precise and accurate information or instruction on further proceedings
  • Contacting insurers and hospitals and on a daily basis to access updates on outstanding claims and to establish why claims have not been paid/submitted
  • Working through lists of unpaid accounts and updating each account with a relevant contact
  • Liaising with members of internal teams in order to resolve issues
  • Working through clients’ outstanding accounts, identifying major problems affecting the payment of claims and liaising with clients/secretaries directly in order to resolve these issues
  • Providing reports on outstanding accounts to clients at their request
  • Work to monthly and quarterly targets to get all accounts processed accurately and in a timely manner

Personal specification:
  • A confident, supportive phone manner with meticulous verbal and written English
  • Excellent attention to detail
  • A strong team player with the confidence to work on your own initiative
  • The ability to pick up new systems quickly
  • Possess excellent time management skills with the ability to plan and prioritise time effectively
  • The ability to build and maintain strong working relationships with management and all colleagues
  • Be willing to take on additional duties to support the on-going growth and development of both the team and organisation
  • The above list is an outline of the daily duties involved however these may change in line with both team and company requirements

Skills and experience
  • Previous experience as Customer Support & Client Services Occupations: 1 year (preferred but not essential)
  • Previous experience as customer service: 1 year (preferred but not essential)

What’s it like to work here?

You will have the opportunity to work closely with employees from all over the company. Our team see orders through all the way from appointment booking to full payment, giving them a behind-the-scenes view of medical industry.

Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates
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Nicola Francis
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