1st Line Service Desk
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| Job Type | Temporary / Contract |
| Location | M27 |
| Area | Greater Manchester, UK |
| Sector | IT |
| Salary | £11.00 - £12.85 |
| Start Date | A.S.A.P |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818299 |
| Job Ref | KWIT |
- Description
- IT Service Desk Analyst 1st Line - Manchester
Temporary 12-week assignment
** £12.82 p/hour ** Mon to Fri 8 to 4pm or 9-5pm ** PAYE arrangement ** weekly pay ** Holiday and Pension contributions **
We are looking for someone to be a single point of contact for all IT related queries, incidents and service requests, for both internal and external customers, for our expanding client based in Manchester (M27).
You’ll be joining a team of others, and will be responsible for providing advice, technical support and logging all interactions onto their in-house system, and escalating incidents if/where appropriate with more experienced colleagues.
Responsibilities:
Provide front line customer support – predominately in a Microsoft based environment, Office 365, mobile phones and various in-house applications
Previous experience of remote user assistance.
Workstation configuration and re-builds
Monitor and maintain Windows Swerver and Workstation operating systems – physical and virtual
Network related skills such as managing DNS entries, patching data points and Wi-Fi issues are a must
Speaking with customers via phone and email
Liaise with directors and team members to ensure all queries are dealt with in a timely manner
Develop, monitor, improve and provide advice on all things IT
Skills & Experience:
Active Directory – creating and modification of users, security groups, contacts and distribution groups
Exchange – including creating and modifying user mailboxes, shared mailboxes, PST exports, distribution lists and contacts.
Microsoft Windows Server and Workstation operating systems.
Experience with SQL (Structured Query Language)
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
Key Words: SQL, IT Support, IT, Hardware, Software, Technical Support, Support, Printers, Desktop Support, 1st line Support, PC’s
