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Customer Service Advisor (motor)


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https://www.lloydrecruitment.co.uk/job-search/6432/job2021-06-24 15:25:581970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Redhill, Surrey
Area Surrey, UK Surrey UK Redhill, Surrey
Sector Customer Service
Salary £17000 - £19500
Start Date ASAP
Advertiser Lloyd Recruitment
Telephone 01372 818 299
Job Ref EW10979
Description
Customer Service Advisor (motor)

 

** Excellent Benefits ** Great Team Environment ** Future Career Development **

** Training Provided ** No two days the same **

 



We are on the lookout for an enthusiastic individual to join our well-known client, where you will provide support and be the first point of contact to all motor dealerships and their in-house sales teams.

 

With excellent interpersonal skills, you will join a friendly team and work in an ever-changing role.

 

The ability to problem-solve and build relationships is a must as this is not your typical call centre role.

 

Duties:



  • Handle inbound telephone queries from supporting dealers and internal sales staff


  • Provide appropriate advice to resolve dealer queries or requests


  • Liaise with dealers, field-based staff and other business areas


  • Manage all incoming post and the department mailbox


  • Manage all Generic Interface errors


  • Deal with or escalate any identified risks in relation to company policies and/or legislative and regulatory guidelines


  • Adhere to all Compliance & Regulatory controls including GDPR


 

The Ideal Candidate:



  • A team player, whilst also being able to work autonomously


  • Strong interpersonal skills and an excellent telephone manner


  • Ability to work well under pressure and to tight deadlines


  • Positive and enthusiastic approach


  • Previous telephony experience


  • Adequate computer literacy and numeracy skills


  • Good verbal and written communication skills


 

 

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.

 

Keywords: Call Centre, Customer Service Advisor, Customer Service Agent, Telephony, Sales, Motor, Inbound, Outbound, Financial Services
Keywords
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Job TypeClear
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