Helpdesk Representative - 6 month contract
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| Job Type | Temporary / Contract |
| Location | Croydon |
| Area | Surrey, UK |
| Sector | Customer Service |
| Salary | Up to £23000 |
| Start Date | ASAP |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818 299 |
| Job Ref | LO10907 |
- Description
- Helpdesk Representative – 6 month contract
BASED CENTRAL CROYDON ** 6 MONTH CONTRACT ** FINANICAL SERVICES ORGANISATION ** PROFESSIONAL, FRIENDLY AND SUPPORTIVE WORKING ENVIRONMENT **
The Helpdesk Team is the first level of contact support and response for clients (who include IFAs, Accountants, Employers and Employees). The team provides services across all divisions to ensure the highest possible level of service & support to clients at all times.
The Helpdesk Representative role is key to the delivery of a telephony and online based help & support service to clients. The role is dynamic in that your day can contain a variety of different tasks ranging from inbound and outbound calls to email support and you will provide immediate support by fulfilling various tasks identified by the Helpdesk Management Team.
Key Tasks and Responsibilities
Provide guidance and information to Advisers, Accountants and Employers looking for help / clarification / information on Auto Enrolment solutions for their clients / companies
Provide telephony and email based support to employees of clients who have appointed the Group to deliver services to their staff
Be able to guide payroll administrators / accountants through Auto Enrolment processes and resolve troubleshooting
Manage the uploading of data and communications to company software to keep a complete audit trail
Resolve queries, troubleshooting and concerns expressed by employees, employers and Introducers to their online application and/or the auto enrolment processes and communications, providing appropriate guidance where necessary
Qualifications, Experience and Skills
Excellent Helpdesk skills (including questioning, probing, listening, empathy, establishing rapport, and closing)
Genuine passion for speaking to customers, answering queries and being a clear communicator
Passionate about being the best you can be and want to achieve targets
Able to adapt quickly to changing priorities
Ambitious and willing to accept new challenges
Team Player who enjoys a busy, fast paced working environment
Professional manner and fantastic work ethic with the confidence and personal skills to work with a wide range of clients and colleagues
Enthusiastic self-starter with a CAN DO attitude who is flexible within their defined role
Highly organised, demonstrating the ability to multi-task and prioritise delivery in accordance with deadlines and within the defined quality requirements
IT Proficient and able to easily adapt to new systems
Confident user of the MS Office Suite (Excel, Outlook and Word)
Exceptional eye for detail and a high level of accuracy – even when completing tasks under pressure or to tight deadlines
Reliable, teachable, adaptable and a keen and quick learner
Experience working in a Helpdesk/contact centre environment, ideally within Financial Services
Experience of Pensions, Payroll software or Pensions within Payroll beneficial
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
Key Words: Helpdesk Representative, Customer Service, Communication, helpdesk, Representative, Financial Services
