1st Line Helpdesk Support

Lloyd Recruitment are working with this well-established company, in their search for a Helpdesk Support Executive to join their thriving team.



To balance the existing teams experience, we are targeting someone at the early stages of their career. This role would ideally suit a College/University leaver with qualifications in ICT and/or Computing with Helpdesk Support & SQL knowledge. Ideally you’ll also have some form of relevant work experience or up to a year’s work experience in a Helpdesk Support role.



Full training will be provided on their bespoke software as well as ongoing training and support.

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  Provide front line customer support


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  Speaking with customers via phone and email


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  Building relationships with customers


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  Liaise with directors and team members to ensure all queries are dealt with in a timely manner


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  Develop, monitor, improve and provide advice on all things IT

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  Strong IT/Helpdesk Support skills


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  Excellent Customer Service skills


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  Experience with SQL (Structured Query Language)


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  Quick to learn new skills


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  Excellent communication skills both written and verbal


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  Strong administration skills and attention to detail


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  Able to work independently and as part of a team


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  Ability to communicate at all levels


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  Hardworking


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  IT literate and proficient in IT packages