Customer Service Advisors

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  Are you looking for an opportunity to work for a recognised employer, who is passionate about their customers and continually invest in their employees?


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  Excellent benefits and quarterly bonus scheme awarded to hardworking and driven individuals

Lloyd Recruitment Services are delighted to be working with a market leader, who are looking for customer focused individuals to join their arrears team. You will be a supportive and friendly voice on the end of the phone, and using your listening skills will provide advice and guidance to the customers.



We are looking for those that have previous call centre experience (inbound or outbound), or those that enjoy customer service and want to invest in their career.



Duties:

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  Receiving incoming and make outbound calls to customers in arrears


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  Offering customers appropriate financial signposting, suitable and appropriate options, and guidance on their finance agreement


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  Undertaking an affordability assessment with the customer to establish what they can afford to pay and negotiate payment arrangements by understanding the customers’ circumstances


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  Ensuring accurate updates on all accounts and process customer payments using relevant systems


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  Be persuasive, tenacious, and self-motivated; Use negotiation and persuasion skills to gain customer commitment


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  Taking ownership of queries and complaints, manage and report them


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  Administering and maintaining customer agreement


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  Deal with or escalate any identified risks in relation to risk policies and/or legislative and regulatory guidelines

NB: Unfortunately, due to the high level of applications received by Lloyd Recruitment Services, we are only able to contact shortlisted candidates.