Call Centre Team Members
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| Job Type | Permanent Full Time |
| Location | Wallington |
| Area | Surrey, UK |
| Sector | Customer Service |
| Salary | £18,748 - £20,376 - increasing upon completion of probation |
| Start Date | ASAP |
| Advertiser | Kim Williams |
| Job Ref | KWPP10420 |
- Description
Would you be interested in working for an independent Charity?
To apply, you MUST HAVE a CURRENT DBS CERTIFICATE (issued within the last 12 months)?
We have a number of opportunities to join an expanding department, where you’ll be handling confidential calls from members of the public on a variety of different subjects.
Being a 24/7 operation, they have a variety of different shifts - Monday to Friday as well as rolling 4 on 4 off (days and nights).
The role:
Handling a wide range of calls from members of the public, in a sensitive and tactful manner
Asking questions to ensure that maximum information is gained from every call
Forwarding information to relevant third parties to be actioned
Handling confidential information
Processing information from website
Skills and experience required:
Previous experience gained in a customer services / call centre environment.
Ability to handle sometimes difficult calls and to reassure distressed callers
Articulate, confident telephone manner
Ability to process information whilst retaining confidentiality
PC literate with the ability to learn new systems
They are moving to offices in Wallington early/mid-September but training may well be held in Godstone, so you’ll need to be a driver / car owner initially.
NB: Unfortunately, due to the high level of applications received by Lloyd Recruitment Services, we are only able to contact shortlisted candidates.
