Part Time Customer Service Associate (Contract Centre) - FTSE 25
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| Job Type | Permanent Part Time |
| Location | Wimbledon |
| Area | Greater London, UKSurrey, UK |
| Sector | Customer Service |
| Salary | £21,400 (pro-rata based on 21 hours a week) |
| Start Date | ASAP |
| Advertiser | Kim Williams |
| Telephone | 01372818299 |
| Job Ref | LO9791PT |
- Description
- Part-time Customer Service Associate (Contact Centre)
Based: Wimbledon
£21,400 (Pro rata) + comprehensive benefits package
I am recruiting on behalf of a FTSE 250 financial services organisation who are keen to recruit Customer Service Associates to be responsible for the resolution of telephone based inbound customer enquiries.
The client is a well established, leading financial services organisation. They are offering a competitive salary and benefits package; a modern, professional and friendly working environment; together with the genuine potential of longer term career development.
There is no sales aspect to this position; all calls are purely service based.
They are keen to receive applications from those who are genuinely passionate about providing the highest standards of customer service at all times. Applicants must have either previous call/contact centre experience, or a steady and proven customer service background, and have achieved a minimum of grade C in both Maths and English at GCSE level (or equivalent).
Working hours: The client will consider up to 21 hours per week, flexible on the candidates preferences, must be between 8.30am – 6pm, Monday – Friday.
Job Role:
Accountable for balancing and accomplishing day to day workload and priorities in a fast paced environment
Responding to all inbound calls based on set targets (daily, weekly and monthly)
Updating all Broker and Client loan notes at the end of the call and ensuring the appropriate coding is applied
Managing bespoke Broker processes
Participating in testing new system changes as and when required
Owning and driving resolution over the phone of Broker and end Client issues
Maintain compliance with all applicable regulation. This will include ensuring work compliant with the FSA principles and internal procedures for Treating Customer Fairly
Adhering to the Complaints management process
Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles
Applicant Requirements:
Experience:
Previous contact/call centre experience is preferred but not essential; the client will also consider those with a strong customer service background and a steady career history. This experience can have been gained from any industry although within the insurance/financial services industry would be preferred.
Education:
An excellent standard of both written and spoken English is essential for this position; this will be tested during the interview process. Applicants must have a minimum of grade C in both Maths and English at GCSE level (or equivalent)
Personal Attributes:
Excellent communication, interpersonal and customer service skills
An excellent standard of both written and spoken English to effectively deal with the customer base
Proven analytical and problem solving skills
Detail orientated and demonstrated ability to meet deadlines
Excellent time management skills
Demonstrated ability in problem solving and resolving customer issues/concerns
Inclusive team member goal orientated and passionate about their work
Strong PC skills including the ability to troubleshoot common problems and navigate the internet/intranet.
Flexible, innovative and displays control while working in a pressurised environment
Takes pride in presenting a professional image
Strong character able to deal with difficult and challenging situations
Due to the high number of applications only candidates that are shortlisted will be contacted.
