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https://www.lloydrecruitment.co.uk/job-search/4515/job2019-05-20 10:38:001970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Epsom
Area Surrey, UK Surrey UK Epsom
Sector IT
Salary 16,000 - 18,000 + bonus, benefits, and overtime
Start Date ASAP
Advertiser Kim Williams
Job Ref KWP9505
Description
Lloyd Recruitment Services, are delighted to offer a 1st line Help Desk Engineer role for a local company close to Epsom.

 

They pride themselves of their friendly and professional service, and exceeding customers expectations at all stages.

 

Key responsibilities and accountabilities:

 


  • As part of a team of inhouse and external engineers, you will be required to help support and maintain computer networks at all levels.


  • Monitoring remote and workstation systems, as well as the server.


  • Report on and resolve faults reported by the monitoring system.


  • Answer technical calls from customers and log the cases in.


  • Provide 1st line technical support to the IT and Telecoms customer bases.


  • Accurately record and maintain tickets when dealing with incidents and queries raised by customers.


  • Maintain Service Level Agreements on support tickets ensuring that customer problems are resolved to a satisfactory conclusion or escalated to the correct team.


  • Pass cases that require 2nd/3rd line support to the relevant Helpdesk Engineering team.


  • Once trained up (approx. 2-3 months), you’ll be included on the team rota for out of hours/on-call cover (which is also reflected in an increase in your basic salary).


  • Supported technologies include Microsoft Server 2016, Exchange, Office 365, Cisco Meraki and Zyxel firewalls, Solarwinds, Sophos Anti-virus.


 

The Package:

 

£16,000-£18,000 depending on experience, plus an additional £1734 on joining the out of hours rota.

Overtime

20 days holiday (Jan – Dec) plus UK bank holidays

Company Pension Scheme – after probationary period

 

If you have a minimum of 6 months experience in a similar role, or a relevant IT education and keen to move into such a role, we’d like to receive your cv.

 

 

NB: Unfortunately, due to the high level of applications received by Lloyd Recruitment Services, we are only able to contact shortlisted candidates.
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