Client Support Team Leader

Client Support Team Leader

Felbridge – hybrid working

£30k (DOE) with amazing benefits

The Opportunity

We are working with a well-established and growing organisation that operates as part of a wider global group. They are now seeking an experienced Client Support Team Leader to take ownership of their customer services, administration, and operational support function.

This is a key role within the business, combining hands-on team leadership with day-to-day operational coordination, administration oversight, and service delivery management.

The successful candidate will be responsible for leading a small team, ensuring high standards of customer service, maintaining accurate systems and data, and supporting continuous improvement across processes.

The Role 

As Client Support Team Leader, you will be responsible for leading, supporting, and developing a small team while also remaining actively involved in day-to-day operations and administration.

Key responsibilities include:

• Leading, supporting, and motivating a small client support and administration team


• Managing daily workload distribution, priorities, and task allocation


• Acting as a deputy for the Team Leader/Manager when required


• Handling escalated client queries and ensuring timely, professional resolution


• Overseeing all administrative processes, ensuring accuracy and efficiency across systems


• Maintaining high standards of data entry, record keeping, and system integrity


• Preparing customer quotations and supporting sales or renewal administration


• Liaising with clients, suppliers, and internal departments to ensure smooth service delivery and occasional client facing meetings


• Monitoring team performance and key KPIs, providing regular updates to management


• Supporting onboarding, training, and ongoing development of team members


• Identifying process improvements and contributing to continuous improvement initiatives


• Supporting or running team meetings, workload reviews, and planning sessions


• Ensuring compliance with internal procedures and service standards

About You

Our client is looking for someone with strong team leadership experience and a hands-on, organised approach. They are looking for a friendly person who can work on their own initiative but are also fully supported in their role.

You will ideally have:

• Experience leading, supervising, or deputising for a team leader or manager


• Previous responsibility for administrative processes within a busy environment


• Strong communication skills, both written and verbal


• Excellent attention to detail and high levels of accuracy


• Good IT skills, including Microsoft Excel and business systems


• Ability to prioritise workload and manage multiple tasks effectively


• A calm, structured approach in a fast-paced environment


• Experience in customer service, operations, coordination, or administrative leadership roles


• A proactive mindset with a focus on service quality and continuous improvement

The Offer

• Opportunity to step into a visible and developing leadership role


• Strong exposure to both operational and people management responsibilities


• Supportive and collaborative working environment


• Part of a stable organisation within a global group structure


• Long-term career development and progression opportunities


• Competitive salary and benefits package

Extra Information:

• Refer a friend and earn up to £500 (see website for details).


• Due to high application volumes, only shortlisted candidates will be contacted. If you don’t hear from us within 5 days, please assume you have not been successful.


• By applying, you accept Lloyd Recruitment Services’ Privacy and GDPR Policy (see website).

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.