Customer Relations & Logistics Team Leader
| Job Type | Permanent Full TimeTemporary / Contract |
| Location | Gatwick Airport |
| Area | West Sussex, UK |
| Sector | Customer Service OperationsWarehouse & LogisticsManufacturing & Production |
| Salary | £38-40,000 |
| Start Date | |
| Advertiser | Imogen Wallis |
| Job Ref | IW-15614 |
- Description
Customer Relations & Logistics Team Leader
Gatwick
Monday to Friday – 8:00am to 5:00pm
£38 - £40,000 per annum
Reports to: Managing Director
Lloyd Recruitment are excited to offer an opportunity and growing international distribution company based near Gatwick.
They are seeking an enthusiastic and experienced and proactive Logistics & Customer Relations Team Leader to oversee customer operations and support business functions across both environments.
This is an interactive leadership role suited to someone who enjoys managing a team of 8 with intent to expand, coordinating international shipments, and working collaboratively across departments to ensure excellent service delivery and operational efficiency.
Key Responsibilities
- Manage customer orders from initial enquiry through to delivery across UK and European markets
- Lead, motivate and support a team of 8 across all operations
- Liaise closely with the Warehouse Manager, Managing Director, and Logistics & Operations Manager to ensure smooth daily operations
- Coordinate packing, invoicing, dispatch, and shipment scheduling
- Handle customer enquiries, returns, escalations, and after-sales support professionally and efficiently
- Organise and monitor UK and European courier and freight shipments
- Maintain accurate customer records and CRM updates
- Support process improvements to enhance customer experience and operational performance
- Assist with product and service-related queries where required
Skills & Experience
- Previous experience within customer operations, customer service management, or office operations leadership
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication skills with a professional and confident approach
- Experience using CRM systems and Microsoft Office packages
- Ability to work collaboratively within a fast-paced operational environment
- Strong attention to detail and problem-solving skills
Desirable
- Experience within logistics, distribution, or product-based environments
- Knowledge of UK and European shipping processes
