Customer Service & Complaints Executive
| Job Type | Permanent Full Time |
| Location | Southwark |
| Area | Greater London, UK |
| Sector | Customer Service |
| Salary | £26,000 - £28,000 DOE |
| Start Date | ASAP |
| Advertiser | Mollie Egan |
| Job Ref | ME15503 |
- Description
Customer Service & Complaints Executive
Asset Finance Experience Required
We’re partnering with a growing financial services business who are expanding their Customer Service team and are looking for someone with asset finance and complaints experience to join them.
This is not a call‑centre environment. You won’t be sitting on a constant dialler, instead you’ll be trusted to manage your workload and provide outstanding customer service via both phone and email, focusing on getting things right for the customer.
What they’re looking for:
- Asset finance experience (HP, leasing, refinancing or similar)
- Proven experience handling complaints from investigation through to resolution
- Good understanding of FCA expectations and fair customer outcomes
- Strong communication skills and confidence dealing with a range of customer situations
The role:
- Handling inbound customer queries by phone and email
- Managing account processes such as settlements, statements, reschedules, invoices, refunds and agreement changes
- Identifying and resolving customer dissatisfaction, escalating where appropriate
- Keeping CRM records accurate and up to date
- Spotting opportunities to improve processes and the overall customer experience
About you:
- Warm, personable and customer‑focused in your approach
- Detail‑oriented with strong numerical skills
- Proactive, calm under pressure and comfortable working in a busy but supportive environment
- Genuinely motivated by delivering positive customer outcomes
This is a great opportunity for someone who enjoys problem‑solving, values quality over call volume, and wants to be part of a team that takes pride in doing things properly.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
