Dealer Services / Vehicle Retail Manager
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| Job Type | Permanent Full Time |
| Location | Epsom |
| Area | Surrey, UK |
| Sector | Financial Services |
| Salary | Competitive Salary with car allowance |
| Start Date | |
| Advertiser | Kim Williams |
| Telephone | 01372818299 |
| Job Ref | EW 13387 |
- Description
- Dealer Services / Vehicle Retail Manager
Competitive Salary with car allowance
Excellent benefits package & 10% annual bonus
Our client is looking for an experienced manager to join their established and growing business, where you will lead and motivate the team to ensure all service levels are met.
The Role:
Reporting into the General Manager, you will also work alongside the Risk, Pricing, Marketing, Sales and New Business teams. You will ensure the department are completing all administrative duties, making sure that new and existing vehicle finance requests are approved, and onboarding as quickly as possible.
The Individual:
A confident, friendly and professional communicator
Enjoy motivating your team, helping them achieve their goals and deadlines
Previous Team Leader / Manager experience
Financial Services, Motor, Fleet, Asset Finance, Point of Sale or Insurance industry experience an advantage
Duties:
Carry out regular reviews with the Dealer Services Team Leader identifying performance shortfalls and implementing remedial actions
Oversee the management of the functions of maintaining the retail point of sale systems - this will include scheme, vehicle, VAP, business rule management, resource allocation, workflow and capacity management
Deputise for the General Manager – Risk Operations as required and act responsibly in all matters
Liaise with Dealers and sales teams, as appropriate, displaying a customer first focus in the resolution of disputes as necessary
Oversee performance against published service standards in terms of response times and other commitments, monitoring Department SLA’s and job lists
Management of the setup of dealers in NGage, CMS and Web calculators
Manage the set up and maintenance of POS user access and associated bi-annual reviews
Management of the payment of dealer bonuses and associated processes
Manage debit backs, commissions, and subsidy adjustments and the associated processes
Manage dealer support activities and processes including quotation, RV over-rides, scheme over-rides, provision of settlement figures and user access within company policies
Management of NGage POS system and POS matters relating to upgrades access and security
Management of web based calculators
Act as point of escalation for all matters relating to the Retail POS system and web based calculators, managing query resolution
Training and developing team members
Ensure department policies and procedures are followed
Manage and monitor team mailboxes and phone lines
This is an exciting opportunity and provides the chance to join a successful team and business, who are going through an exciting time of change.
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
