Administration Team Manager
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| Job Type | Permanent Full Time |
| Location | Epsom |
| Area | Surrey, UK |
| Sector | Office Support |
| Salary | £30000 - £35000 plus quarterly bonus incentives |
| Start Date | ASAP |
| Advertiser | Mollie Egan |
| Telephone | 01737 221999 |
| Job Ref | ME12017 |
- Description
- Administration Team Manager
** £30k - £35k ** Quarterly / Annual Bonus Incentives ** Excellent Benefits **
** Centrally Located **
We are currently searching for a Team Manager to join our client, who are seeking an individual with proven managerial experience.
Leading and managing a team of 20, you will be responsible for ensuring the administration team achieve all administrative and technical workflows.
This team works alongside and supports the customer service team, so you will also be required to build strong relationships with other staff members and managers.
A typical day:
Manage the daily running of the Administration Team, including effective resource planning
Close management and monitoring of regulatory requirements and work streams, as well as minimising errors and tracking performance
Coaching and retaining colleagues by setting and communicating performance targets
Implementing incentive schemes to motivate staff members
Coordinating and monitoring recruitment whilst liaising with HR
Completing procedure reviews to improve the customer journey and efficiencies within the team
Taking on other duties or projects to support the line manager, colleagues, and call centre operations
The individual:
Able to work under pressure and to tight deadlines
Strong interpersonal and customer service skills and able to communicate complex information at all levels
Effective negotiation skills with the ability to influence others at all levels
Excellent attention to detail
Experience of process improvement and an intermediate knowledge of UK regulations affecting the market
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
