Mobile Support Account Manager
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| Job Type | Permanent Full Time |
| Location | North London |
| Area | Greater London, UK |
| Sector | SalesTelecomsRetail |
| Salary | £20,000 to £25,000 + KPI |
| Start Date | ASAP |
| Advertiser | Kim Williams |
| Telephone | 01372818299 |
| Job Ref | KW 11854 |
- Description
- Mobile Support Account Manager
£20k - £25k
Commission Earnings: YR One £500 - £1k / YR Two £1500 - £3000
Due to our clients continued growth and success they are looking for an individual to join their team, based in NW London, where you will work as Mobile Support Account Manager.
As a Mobile Support Account Manager your duties will include:
Fine tuning and completing all sales leads passed on both via email or telephone.
Handling mobile support, connections, faults and all other mobile enquires in an efficient manner and ensure standards are met at all times.
Provide administrative support to members of the Sales Team
To facilitate the achievement of sales revenue targets
To ensure efficient operation of retail branches and the wider Mobile Team.
Duties:
Process and coordinate client information and contracts into supplier portals for connection
Provide excellent customer service by offering support and solutions to client requests via telephone and email on behalf of the Mobile Team
Respond to all enquiries in a timely manner and escalate where appropriate
Complete tariff analysis and produce mobile proposals
Assist the Retail Department as needed
Complete various ad hoc projects and tasks as assigned
Required Skills and Abilities:
High attention to detail
Work well under pressure, multitask and prioritise workload
Confident and professional communication with people at all levels
Outstanding telephone manner
Flexible attitude and a good team player
Strong organisational and planning skills
Skills and Qualifications:
Proficient in Microsoft Office including Excel, Outlook, and Word
Excellent English written and verbal skills (Other languages will be of benefit to this role, but are not essential)
Customer service focused
Full training will be given to the successful candidate.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
