Neighbourhood Officer
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| Job Type | Temporary / Contract |
| Location | Epsom |
| Area | Surrey, UK |
| Sector | 34 |
| Salary | £15.00 - £18.00 |
| Start Date | |
| Advertiser | Lloyd Recruitment |
| Job Ref | EW10990 |
- Description
- Neighbourhood Officer
To provide a high quality of service to the Associations Homeowners (leaseholders and shared owners), intermediate rent tenants, ensuring they are managed in accordance with the terms of their lease or tenancy agreement.
Duties:
Provide a customer focussed service responding to homeowner enquiries in accordance with the association’s standards of service
Deal with enquiries relating to leasehold and shared ownership re-sales, re-mortgages and staircasing transactions
Liaison with solicitors and mortgage companies and attending court as required.
Responding to enquiries and processing application for the Right to Buy and Right to Acquire liaising with solicitors and other relevant parties
Undertake formal and informal consultation including s20 consultation in accordance with the procedures and timescales laid down in the relevant legislation
To encourage homeowners to get involved through formal and informal channels to influence the service and participate in decision making that relates to their home, neighbourhood and community
To work with colleagues in other teams (Finance and Asset Management) in the annual review, calculation and reconciliation of service charges and ground rents and responding to all enquiries from homeowners relating to these.
Complete tenancy audit visits to ensure legal occupancy, check on property condition, that we hold up to date data for our customers and to identify supports needs for our customers.
Essential:
Experience in housing sector or customer services environment
Knowledge of leasehold / tenancy management legalities and issues
Excellent skills in customer liaison and customer service
Qualifications in GCSE, BTEC, GNVQ or equivalent
Good numeracy skills with ability to calculate and analyse complex numerical data
Fully Proficient on MS Office
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
Keywords: Housing, Leasehold, Shared Ownership, Tenancy, Neighbourhood Officer, Tenants, Right to Buy, Rent
