Project Delivery Manager
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| Job Type | Temporary / Contract |
| Location | Chertsey |
| Area | Surrey, UK |
| Sector | IT |
| Salary | £50,000 to £70,000 |
| Start Date | |
| Advertiser | Pippa |
| Telephone | 01372818299 |
| Job Ref | PS 14233 |
- Description
Project Delivery Manager
£50K to £70K DOE
Chertsey
12 month FTC
Duties:
- Support and Leadership of CS operation to ensure delivery of improvement process in line with service outcomes and to meet and exceed business targets across multiple business journeys
- Refining the process for identifying, designing, building and operating suitable service processes with Multi-channel tool for Enterprise Software Solutions (3rd party tool)
- Operating/designing service processes with Customer Support operation tools
- Ensuring that relevant governance and collateral is completed to a high standard and Company standards, including the completion and sign off and meet the agreed service levels
- Responsible for delivery, communication and coordination of work in the team
- Preferably, Understand “Operation of Email / Chat / Social channel”
- Understand business process and map request improvement to Customer Support tool with vendor
- Manage, plan and prioritize tasks to achieve agreed deadlines and meet user requirements
- Identify and implement improvements to systems and its applications to meet business requirements
- Work in multi-disciplinary teams on major projects, contributing expertise and advise to ensure successful project completion
Experience:
- At least 5 years of experience with one or more Customer Experience Management Platform (e.g. Sprinklr, Sales Force, zendesk, Khoros or equivalent)
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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
