Customer Operations Executive

Lloyd Recruitment Services are pleased to be working with a leading business based in East Grinstead who are currently in search of a Customer Operations Executive to join their team on a full-time permanent basis.

What’s in it for you? 

• Salary of £27.5K plus excellent company benefits


• Mixture of office working and WFH


• Free onsite parking


• Monday to Friday – 9am – 5pm


• 25 days holiday plus bank holidays on top


• Opportunity to purchase or sell up to 5 days holiday per year


• Company Pension


• Private Health Scheme


• Discounted Gym membership


• Discount across 100’s retailers


• Eye Care Voucher Scheme

Purpose of job:

As the Customer Operations Executive you will be responsible for coordinating the operational activities of the business in close collaboration with colleagues to meet the business objectives.

Duties:

• Cultivating and sustaining effective working relationships with external partners associated with the organisation. This includes addressing enquiries related to various processes such as reservations, modifications, cancellations, and special requests


• Timely and professional response to all communications, both written and verbal, with a focus on delivering excellent customer service to foster ongoing engagement with the department


• Collaborating with the Finance department to investigate and resolve payment-related enquiries from external partners, arising from various transactions


• Working alongside the customer services team to address and resolve customer complaints, ensuring meticulous issue logging for accurate reporting and contributing to continuous improvement decisions


• Managing the database by updating information on pricing, allocations, special offers, and other relevant data for precise product pricing


• Reviewing and updating product information on CMS for presentation on the organisation’s website


• Assisting the wider team by addressing queries related to services or general enquiries. Additionally, contributing to designing and conducting training sessions


• Assisting the Operations Manager in coordinating and implementing various initiatives to enhance team efficiency and productivity


• Coordinating with different teams to ensure efficient distribution and completion of daily operational tasks


• Supervising online customer feedback and reviews, utilising this information to enhance customer satisfaction and overall reputation


• Representing the organisation at various events and conferences


• Facilitating partnerships and collaborations with external entities


• Ensuring all materials in customer-facing areas adhere to a consistent corporate design and style, promoting a professional and distinctive brand image


• Ensuring that the organisation's activities align with safety, health, and environmental policies. Reporting incidents and suggesting improvements in these areas

Overview:

• Fluent in English. Additional European languages a bonus


• Previous administration experience


• Strong people skills – friendly and a team player


• Excellent verbal and written communication skills


• Highly numerate


• Drive and motivation - ambitious, dynamic, passionate, and driven – eager to progress and move things forward


• Excellent attention to detail


• Innovative thinker and creative problem solver


• Ability to deal with a wide range of tasks with conflicting priorities


• Experience in dealing with customers and suppliers in a variety of situations

Salary £27,500

Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.