1st Line Support Engineer
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| Job Type | Permanent Full Time |
| Location | Camberley |
| Area | Surrey, UK |
| Sector | IT |
| Salary | £28k DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13486 |
- Description
- Are you ready to be part of an innovative IT services team? We are working with a leading business in the Camberley area who are seeking a 1st Line Support Engineer to join an established company.
The Company
Our client is a renowned IT Managed Services Provider with ambitious growth plans. Managed Services is one of the most exciting fields in IT, and our client is leading the way with a comprehensive range of IT service offerings. For nearly two decades, they have been delivering cutting-edge IT solutions and support to SMEs across the UK.
The role:
As a 1st Line Technical Support Engineer, you'll be part of a dynamic team, responsible for handling 1st line technical support queries via telephone and remote tools. Working within Service Level Agreements, strong communication skills are essential, both when dealing with customers and within the team.
Our clients fast-paced environment offers excellent opportunities for learning new technologies and expanding your skills. You should have troubleshooting knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office, and basic networking skills, including TCP/IP and DNS. Desirable skills include Office 365 Administration, general networking knowledge, and familiarity with printers.
Please note: our client will consider more junior candidates who are eager to learn! If you're ready to be a part of our innovative IT services team, apply now to join us on this exciting journey. Your career in IT awaits!
What’s in it for you?
Competitive Salary of up to £28,000 DOE
Hybrid working (1 to 2 days in the office)
Free onsite parking
Private Medical Healthcare
Death in Service Benefit
Eye Tests
Contractual Sick Pay
Enhanced holiday entitlement based on length of service. 20 days of annual leave plus bank holidays, increasing by 1 day per year of service up to a maximum of 25 days
Monday to Friday, 37.5 hours per week - shift hours of work include Early Shift (08:00 – 16:30), Mid Shift (09:00 – 17:30), and Late Shift (10:00 – 18:30)
Responsibilities will include:
Providing 1st Line support for Windows Desktops, Laptops, hardware, and software
Offering 1st Line support for Office 365 Administration (User Accounts, Licenses, Permissions, Apps)
Writing and updating user and system documentation
Handling SLA-based technical support calls
Key skills of the Support Engineer:
Strong verbal and written communication skills
Exceptional customer service skills, demonstrating a professional, respectful, and proactive approach
Ability to prioritise work and meet deadlines
Multitasking capabilities
Logical and methodical approach to problem-solving
Attention to detail
Support for Microsoft Windows Desktops, Laptops, Hardware, and Software
Basic Networking including TCP/IP and DNS to support the desktop environment
Basic Server Administration (User Account Administrations and Permissions)
Effective use of the Helpdesk system and keeping support ticket information up to date
Desirable (but not essential) skills:
An understanding of Microsoft SharePoint
An understanding of Microsoft Servers
Familiarity with Anti-Virus and Backup Software
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
