1st and 2nd Line Support - Helpdesk Technicians

1^st and 2^nd Line Support - Helpdesk Technicians
 
Only 2 roles remain… so you’ll need to be quick with your application to us for consideration…
 

• Are you seeking a 1^stsupport role within a dedicated Helpdesk Team?


• Maybe you’ve not had the chance to secure that 2^nd line support role, but feel that you’re ready for that jump now?


• Would you be keen to be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues?


• Do you want to work for a professional employer, who provides the perfect balance of work and fun, because work shouldn’t be a miserable place to be?

 
Our client can consider both experienced 1^st-2^nd line helpdesk technicians, as well as trainees, with an IT degree or qualification gained from college/6^th form.
 
This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you'll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2^nd and 3^rd level.
 
Job duties:

• Responding to queries via chat, email, or phone


• Working with other staff members on troubleshooting and diagnosing problems


• Keeping fully aware of any new and updated software and hardware issues


• Providing technical assistance for questions and problems


• Diagnosing system errors and other issues


• Following up with clients to ensure full resolution of issues


• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods


• Running reports to analyse common complaints and problems


• Installing or changing software to fix issues


• Remotely accessing hardware or software for clients to make changes and fix problems

 
Ideally you'll already have:

• Ideally experience gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of your remit / understanding


• Experience with Network repairs and analysis


• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience


• Understand the importance of providing and maintaining first class customer experience at all stages.

 
On offer:

• Attractive basic salaries according to level of experience


• Technically progressive company, with fully supported training and improvement programmes


• Monday to Friday / 9-5.30pm


• Pension scheme


• 22 days holiday + bank holidays


• Regular team socials and great working environment on a day to day basis

 
 
Refer a friend and earn up to £500!  If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
 
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
 
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.