2nd Line Field Engineer
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Wrotham |
| Area | Kent, UK |
| Sector | IT |
| Salary | Competitive salary plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13297 |
- Description
- Lloyd Recruitment Services is pleased to be working with a leading Managed Service Provider in search of a 2nd Line Field Engineer to join their dynamic team in Kent.
About the Company:
Our client is a premier IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the Southeast. They take pride in delivering exceptional IT support with the highest levels of customer service. Employees at our client's company benefit from an exciting and fast-paced environment, gaining exposure to up-and-coming technologies. Continued professional development is encouraged to ensure team members develop existing skills and gain new ones. Hard work is rewarded with ample opportunities for career progression, and talent is recognised to ensure their engineers have the passion and drive required to deliver outstanding service to clients.
What’s in it for you?
Monday to Friday with rotated shift work
Enhanced annual leave allowance of 32 days’ holiday, inclusive of bank holidays
Contractual sick pay
Lunchtime meals prepared by our client's in-house chef, providing nutritious and varied meals at a low cost
Refreshments provided, including deliveries of free fruit
Personalised water bottles to every employee, to encourage hydration
Air-conditioned office with sit/stand desks for comfort
An eyecare scheme to support with the cost of eye tests and glasses
Wellness events to promote health and wellbeing
An Employee Assistance Programme with access to trained counsellors
About the Role:
As a 2nd Line Field Engineer at our client's company, you will be an experienced member of the Field Engineer team, performing an average of around 4 site visits and/or PGMs (Proactive General Maintenance) per week. When not undertaking site visits or PGMs, you will provide technical support to the Company’s customers via the Helpdesk ticket system, as required by the business. You will represent the company in a positive way by engaging well with customers, being well-presented at all times, and demonstrating a positive work ethic.
In this role, you will work as part of a team to improve and deliver high-quality PGM days for clients. You will have the opportunity to impart your technical knowledge to others, helping them where needed and creating documentation to support others in the form of Knowledge Base articles. Your professional, respectful, and proactive approach to customer service will be essential. Additionally, your in-depth knowledge of Windows technologies, including Windows Server and Desktop operating systems, will be highly valued.
Responsibilities:
Perform an average of around 4 site visits and/or PGMs per week as an experienced member of the Field Engineer team
Provide technical support via the Helpdesk ticket system when not on-site visits or PGMs
Engage well with customers and demonstrate a positive work ethic
Work as part of a team to deliver high-quality PGM days for clients
Impart technical knowledge to others and create documentation to support others
Demonstrate a professional, respectful, and proactive approach to customer service
Make recommendations to clients for genuine system improvements
Fulfil other reasonable duties in line with business needs
Required Skills:
Proficiency in Windows Server 2003-2019 and Windows Desktop XP-10
Familiarity with Hosted Desktop and Cloud computing
Experience with Terminal server farm setups
Office 365 tenant setup and administration expertise
VMWare/Hyper-V administration knowledge
Strong networking capabilities (DNS, routing, switching, etc.)
Knowledge of VoIP, preferably with 3CX
Demonstrable experience as a 2nd Line IT Engineer
Desirable Skills and Experience:
Exposure to Cisco/Draytek firewalls
Support experience with Apple products
Group Policy administration skills
Cabling survey and installations experience
Exposure to Ubiquiti/Cisco Wireless technologies
Previous experience working in a Managed Service Provider (MSP) environment
Recognised accreditations (MCP's, CompTIA, Apple)
Person Specification:
The successful candidate will demonstrate:
A logical and methodical approach to the task at hand
A willingness to learn and teach
Excellent documentation and communication skills
High standards of customer service
A personable and approachable nature
Keen attention to detail
A proven track record of being a self-starter
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities
