Customer Operations Executive
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Operations |
| Salary | £25K - £28K DOE plus excellent company benefit |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13051 |
- Description
- Lloyd Recruitment Services is currently working with a fantastic engineering company that is seeking a Customer Operations Executive to join their friendly team. As a Customer Operations Executive, you will be responsible for the processing and development of customer accounts.
Benefits:
Salary £25k - £28k plus excellent benefits
Monday to Friday
25 day holiday allowance plus bank holidays
Company Pension
Opportunities to progress
Parking on site
Outskirts of East Grinstead so must be a driver due to location
Key responsibilities:
Managing assigned customer accounts and implementing day-to-day management of works for these accounts
Communicating with customers via phone and email on a daily basis
Receiving and processing purchase orders for works
Booking engineering works with Field Account Managers and Service Managers while keeping customers informed of all communication
Following the sales to works process to ensure all works are completed to the highest standard
Following up works with relevant documentation and reports
Compiling and monitoring quotes for various works as required
Ensuring customer trackers and databases are kept up to date and accurate at all times
Setting up and managing customer contracts in conjunction with Field Account Managers
Developing customer relationships with existing and new customers to maintain high standards of customer service and support
Working closely with engineering and management teams
Maintaining customer folders, accurate filing and reporting, general administration tasks
Providing support to senior management with regards to reporting, status updates, feedback on process efficiency and ad hoc tasks as required
Required skills and qualifications:
Basic GCSE Grade A-C/Level 4+ in Maths and English
Organised and methodical
Ability to work towards individual & departmental KPIs and/or targets
Confident with Microsoft packages, including basic understanding of word, excel and outlook
Strong communication skills & professional telephone manner
Excellent time management skills, ability to work quickly, accurately and within tight deadlines
Keen eye for detail allowing for the prioritisation of tasks efficiently
Effective, reliable team player who exhibits a proactive “can do” attitude
Shows initiative & demonstrable ability to problem solve
Prior experience in a customer facing role and/or in maintaining customer accounts/contracts is highly desirable
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
