Infrastructure Support Analyst
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| Job Type | Permanent Full Time |
| Location | Crawley |
| Area | West Sussex, UK |
| Sector | IT |
| Salary | £45K DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF12919 |
- Description
- Lloyd Recruitment Services are pleased to be working with a global manufacturing company who are in search of an Infrastructure Support Analyst to join their team.
This is an exciting opportunity to work for a global leading manufacturer with over 200 staff and offices across the world. Due to year-on-year growth within the business, they are now looking for an experienced IT support staff to join their friendly teams.
What’s in it for you?
£45k plus bonus
Hybrid working
Monday to Friday 37.5-hour week
28 days holiday plus bank holidays
Pension employer contribution of 5%
Private Healthcare Cover
Health Cash Back Scheme
Life Assurance
Electric Vehicle scheme
Cycle to Work scheme
Dog friendly office
Career progression opportunities
Free parking on-site
Modern offices
Job description:
As an Infrastructure Support Analyst, it would suit someone who has experience working either in a corporate IT department or with an MSP background. You will be reporting to the Infrastructure Manager and be a key member of the highly regarded Group Technology Services team. You will be responsible for both providing a high standard of IT support to primarily European staff in all departments of the business in addition to delivery of infrastructure projects.
Our clients IT landscape is based predominantly on the Microsoft stack, both on-premises and cloud.
Key responsibilities:
Provide 1st and 2nd line IT support to the business as part of the global technology team
Respond to email, instant messages and telephone calls for technical support
Travel to the other UK office on a regular basis to provide an onsite presence
Complete desktop, network and server infrastructure maintenance tasks
Complete new user provisioning and onboarding including purchasing
Asset management and vendor / third party management
Maintaining and monitoring server rooms
Conduct regular training sessions with staff to demonstrate and showcase new technologies and capabilities
Create and maintain documentation relating to systems, assets and software
Perform other duties or special projects as requested related to area of responsibility
Qualifications and experience:
5+ years of experience in general on-premises systems administration
5+ years of experience supporting a Microsoft Azure (desirable) / Microsoft 365 environment (essential)
Minimum of 5 years in a similar role providing helpdesk and infrastructure support
Essential knowledge and skills:
Keen to learn and a fast learner
Approachable, friendly and presentable
Excellent verbal and written communication skills
Excellent attention to detail with a systematic and rigorous approach to work
Experience working in either a corporate or service provider support role
Resourcefulness – ability to work as part of a team or unattended to find information
Ability to work independently, set priorities, meet goals and deadlines
Strong work ethic, personal organisational skills and not afraid to ask questions
High standard of service and project delivery
Ability to always maintain company confidentiality
Cyber security mindset
Cost conscious
Full driving licence
Hardware:
Desktop and laptop hardware support
SonicWall NSA/TZ firewall support
Xerox printer support
Mobile device support – Android and iOS
Video conferencing equipment – Teams Meeting Room devices
Software:
General knowledge of AWS public cloud
General knowledge of Microsoft Office application suite
General knowledge of Microsoft 365 management and user provisioning
General knowledge of Microsoft Intune, OneDrive, SharePoint and Teams
General understanding of Microsoft Active Directory, DHCP, DNS and Group Policy
Experience administering and supporting Microsoft Windows Server 2016 and 2019
Windows 10 desktop support including BitLocker
Experience administering and supporting Veeam Backup & Replication
Comfortable using PowerShell to perform administrative tasks
Experience supporting VMware vSphere environment
Service Delivery & Management:
Documentation
Helpdesk support
Asset management
Vendor management
Desirable knowledge and skills:
Experience maintaining HPE ProLiant server infrastructure
Experience supporting Logitech and Microsoft Teams meeting room equipment
Exposure to Twilio or other SIP based telephony platform
Exposure to Atlassian products including Confluence and Service Desk
Exposure to multi-factor authentication products
Exposure to Microsoft Intune, MDM and MAM
Exposure to SAP Business One
Microsoft server technologies certification
ITIL certification or knowledge
PowerShell scripting skills
General experience in a commercial IT environment
Foreign language skills, specifically Mandarin and Japanese
Salary £45k plus excellent benefits
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
