Customer Support Coordinator
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| Job Type | Temporary / Contract |
| Location | Outskirts of Uckfield |
| Area | East Sussex, UK |
| Sector | Office Support |
| Salary | £22,500 DOE + excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF12682 |
- Description
- Lloyd Recruitment Services are working with a reputable company based on the outskirts of Uckfield and are currently in search of a Customer Support Coordinator on a 12 month FTC basis.
Overall Job Purpose
To ensure the smooth day to day running of all regional export orders by following all procedures implemented by the Customer Service department and by dealing promptly and accurately with all administrative aspects of each order
To process and input customer orders, into the Company’s Sales Order Processing system within the agreed timescale and ensure all contractual requirements are adhered too and recorded in the Order file
To support the overall contract sales function and operation linked to the contract development. Specifically, to process sales orders promptly and professionally, handle any related enquiries, and support the field-based contract team for the UK sales region
To provide quotations for non-standard equipment to Customer Centres and Distributors
To assist with the logistics of transportation of goods where required
Key Responsibilities:
Accurate inputting of customer orders into the Company’s Sales Order Processing system
To co-ordinate with customers, as required ensuring that all orders variations and purchase orders associated with the order are documented
Creation and expedition of all Project related literature including application for Payment, export documentation etc
Ensuring that all orders are correctly invoiced at dispatch and within the month. Raising any credits required in collaboration with the finance department
Produce accurate detailed sales order reports as required for clients drawing on knowledge of the client’s order history and data provided by the IT systems
Develop a sound understanding of the Company’s products and applications
Encourage professional development with all team members to ensure the team’s goals are met
Represent the Company at all times, in an effective and professional manner and to be responsible for your own safety
To be respectful of Company property and colleagues
To undertake any other related tasks, responsibilities or assignments, as requested by the Customer Service Manager or Senior Management
Person Specification:
Essential
Proven, demonstrable experience working in a busy telephone-based customer-services role
Previous CS experience
Excellent telephone Manner
Good Communication skills
IT Literate
Good organisational skills
Desirable
Previous administration work within an engineering/manufacturing environment
Previous experience working in Import/Export environment
Language skills
Five Core Competencies
Communication Skills written and verbal
Customer First – commitment to quality right first-time approach
Teamwork
Resilience & Adaptability to work under pressure
What is in it for you?
Salary of £22,500
Hours of 8:30 – 5pm Mon – Thurs and 8:30 – 3:45pm on a Friday
25 days holidays + Bank Holidays
Free nice coffee and tea
Free onsite parking
Company pension
Employee benefits – shopping and gym discounts, etc.
If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
Due to the high volume of applications – Lloyd Recruitment Services can only contact shortlisted candidates
