Customer Service Administrator
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Office Support |
| Salary | £22,000 - £25,000 plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325316 |
| Job Ref | JB12479 |
- Description
- Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of a Customer Service Administrator to join their team.
Job Purpose
To act as liaison between Clients, Sales team and various teams to build good working relations and resolve any queries in a timely manner.
Responsibilities
To assist the Customer Services Team
To maintain and manage data in the Company systems
To ensure all data entry activities are completed accurately and in a timely manner
To liaise with customers and sales team to ensure timely booking of surveys
To resolve or escalate where appropriate customer issues, initiating communication with the sales team and keeping them informed
To ensure reports are sent and received in line with company and customer contractual obligations and expectations
To assist Line Manager with internal team projects
Undertake any other responsibilities that may become necessary for the proper performance of the role
To ensure correct procedures are followed
Knowledge/Skills/Qualifications
Strong communication skills (written and verbal) with both internal and external customers
Good administrative and time management skills
Can manage own workload and act independently if required
Strong attention to detail and high level of accuracy
Key Competencies
Understanding the Customer
Management of Information
Communicating and influencing skills
Planning and organisation
What’s in it for you?
Salary of up to £25K DOE
25 days holiday (up to 30 with service)
Healthcare and dental subsidies
Pension contribution
Regular training
Gym contribution
Cycle to work scheme
Hybrid working 3/2 split
Monday to Thursday 9:00am – 5:30pm and 9:00am – 5:00pm on Fridays
If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
