Medical Administrator
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Office Support |
| Salary | £20,000 - £22,000 plus company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325316 |
| Job Ref | NF12463 |
- Description
- Lloyd Recruitment Services are pleased to be working with an award winning private medical company who are in search for a Medical Administrator to join their team on a full-time permanent basis. The role will involve supporting several key processes underpinning the business with direct contact with the Theatre Manager, Scheduling, clinical staff, patients, and suppliers on a daily basis as well as other external parties as required. This is a very hands-on role with the candidate being fully involved in the day-to-day functioning of the Hospital.
Our client’s business has grown and continues to grow under a 'family’ environment within the head office based in East Grinstead. This post will suit candidates with or without administration experience as they pride themselves on employing the person not the experience!
What’s in it for you?
Salary £22k plus benefits
Monday to Friday – 37.5-hour week
Private medical insurance
7.5 % Pension contribution
22 days holiday
Friendly , relaxed working environment
Must be driver due to location
Duties and responsibilities:
To meet and greet patients and to support admissions and discharge as necessary
Handling communication and correspondence including incoming phone calls and emails
Managing surgical scheduling including the preparation of weekly surgical lists and patient files, organising files, providing quotations, ordering products and preparation of all administration required for surgery.
To ensure accurate stock management records are maintained for all equipment
Maintain close liaison with administration staff, especially with the scheduling team
Maintaining and updating patient records and handling confidential information
Creating accurate documents such as letters from the inhouse portal to send to patients and medical professionals
To ensure all patients notes and other health records/results are available for the Theatre team at least 48hrs prior to appointment date and adequately prepared
Managing of internal mail and inter site correspondence
Preparation of new patient packs
Document printing, copying, scanning and filing
Manage patient queries and escalate to the appropriate staff
Ad hoc responsibilities
Key skills and experience:
Experience and confidence in telephone call handing in an office environment is essential
Excellent written and verbal communication skills techniques are crucial with a high level of computer literacy including a working knowledge of Microsoft office
Excellent organisational skills to ensure patients and medical staff receive timely and quality support with the ability to multitask
Empathy for dealing with patients and their families
Excellent problem-solving skills especially when dealing with challenging situations
Excellent customer service skills and the ability to put the needs of patients first
The ability to function well in a team while taking on individual accountability to provide effective administrative support
Willingness to learn new tasks and the ability to take on and accept responsibility
Ability to maintain strict confidentiality and deal with the public in a sensitive way
If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
