Customer Service Team Leader
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| Job Type | Permanent Full Time |
| Location | Hemel Hempstead |
| Area | Hertfordshire, UK |
| Sector | Customer Service |
| Salary | £28,000 to £33,000 |
| Start Date | |
| Advertiser | Pippa |
| Telephone | 01372818299 |
| Job Ref | PS 12374 |
- Description
- Customer Service Team Leader
We are recruiting a confident and approachable individual to join and lead the Customer Service Team of an expanding property management company.
You will be self-motivated, enjoy leading by example and motivating a team, in order to assist the smooth running of the department and ongoing development of your colleagues.
The role:
Overall responsibility of the Contact Centre
Ensuring all IT equipment are fully operational and functioning
Providing Training and mentoring to new and existing staff
Working with other departments to ensure a full end to end process is delivered in the most effective way and calls received are correctly diagnosed and scheduled.
Manage mailboxes
Support Customer Solutions Advisors
Direct line Management of the Customer Solutions team
Monthly team meetings and one-to-ones
Weekly rota and ensuring cover for all shifts
Escalation of required calls
KPI reporting and monitoring of statistics
Previous call centre experience and managing a team is desirable.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
