Resident Liaison Officer
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| Job Type | Permanent Full Time |
| Location | Hemel Hempstead |
| Area | Hertfordshire, UK |
| Sector | Property |
| Start Date | |
| Advertiser | Pippa |
| Job Ref | PS12339 |
- Description
- Resident Liaison Officer
** £24,000 to £28,000 DOE ** MUST be a car driver, Company van provided ** Hemel Hempstead and surrounding areas **
As a Resident Liaison Officer, you will be the key connection and contact between residents, contractors, and the client whilst Major works are taking place.
Duties:
Ensure the correct letters are sent to pre-inform residents of works taking place
Carry out pre-site questionnaires necessary with residents along with colour choice if necessary for fixtures and fittings.
Arranging pre-site meetings on site for resident consultation.
Identify and deal with any special arrangements for language problems, elderly, disabled residents in consultation with any residents associations or partnering staff.
Ensure residents are provided with the appropriate information such as the resident pack and their chosen colour choices etc
Ensure residents are kept up to date at all times of appointment times or delays
Ensure that the consultation process before, during and after the work is always maintained with the resident and liaising with site personnel.
Day-to-day resident relationship ensuring they are happy with the works being carried out and are always updated and safe.
Work closely with the Site Manager understanding what roles they carry out and ensure any operational feedback from the resident is passed on asap so that they can deal with the issue/query straight away.
Ensure that the program of works is delivered efficiently, effectively and with minimum disruption to the resident.
Increase the company’s involvement within the community looking out for and helping with community initiatives.
Maintain any required spreadsheets.
Ensure IT systems are fully updated after site visits etc.
Ensure regular feedback is provided to relevant Manager/Supervisors within client and offices/departments.
Support and encourage an effective Partnering relationship between the client, resident, and contractor.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions..
