Customer Relations Executive
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| Job Type | Temporary / Contract |
| Location | Wallington |
| Area | Surrey, UK |
| Sector | Customer Service |
| Start Date | |
| Advertiser | Emma Walsh |
| Job Ref | 12313 |
- Description
- Customer Relations Executive
Our client is looking for an individual to join their team to work in a contract opportunity until the end of September / October 2022.
Immediate start available, and central location.
The Role:
To provide an excellent post travel service to customers, responding to written feedback correspondence and logging customer interactions on internal systems
Deliver Newmarket Holidays’ post -sales service by answering questions & queries from customers post-departure
Handle and resolve any customer disputes and difficulties that may arise by telephone and in writing
Ensure that all correspondence is dealt with properly and within the timeframes described in the ABTA code and the Company’s own policy
Assist with the reclamation of compensation from suppliers
Assist with the administering of operational changes i.e., communicating with customers any changes (alterations or cancellations) to their booking and deal with any associated complaints
Log customer feedback on internal systems
Handle incoming post-holiday feedback
File and archive correspondence
Investigate and respond to customer feedback via letter and/or email
Scan, log, and record correspondence on to the systems database
Refund excursions
Refund luggage claims
Send proactive letters
Organise special requests
Administer cancellations and refunds due
Any other reasonable tasks that need to be done in order to ensure the smooth running of the company
The Individual
Possesses a genuine desire to help and to deliver the very best service at all times
Excellent business letter-writing skills
Excellent written and verbal English
Good business awareness, focusing on equitable solutions for customer and company alike
Excellent interpersonal skills - articulate, courteous, and professional and able to anticipate the needs of customers
A high level of product knowledge
Able to work under pressure and to set deadlines
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
