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Platform Support Co-Ordinator

2022-08-05 10:17:102022-09-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Hove
Area Sussex, UK Sussex UK Hove
Sector Customer Service Financial Services IT
Salary Up to £25,000
Start Date ASAP
Advertiser Lee OBrien
Telephone 01372818299
Job Ref LO 12304
Description
Platform Support Co-Ordinator

Lloyd Recruitment Services are delighted to be recruiting on behalf of one of their leading clients, a FTSE250 financial services organisation, that seek a Product Support Co-Ordinator to facilitate the technical support for their clients and internal departments with regards to their shared software system.

Key Responsibilities
  • Assist with the running of the helpdesks and with the system administration.
  • Complete remote installs, reinstalls and extractor maintenance.
  • Assist with the administration of the helpdesk.
  • Complete staff training and inductions.
  • Assist with client charging and ensuring that all client queries are reviewed and resolved (whenever possible) within 24 hours.
  • Supporting business during incident management.
  • Provide testing and UAT testing support
  • Provide change “go live” testing support
  • Assist with supplier management issues, actively managing any issues escalated
 
Skills & Experience
The client seeks applicants with previous customer service experience, as well as some experience in, or a keen interest in IT.
The role could suit an IT graduate seeking their first career based experience.
It is essential that applicants possess the following attributes/skills:
  • Analytical thinking
  • Enthusiastic and self motivated
  • Being able to work within a team & as an individual
  • Attention to detail & accuracy
  • Good PC (Outlook, Word, Excel) and technical skill (training will be provided).
  • Ability to work under pressure
  • Decision making skills
  • Customer focused
  • Excellent interpersonal skills


NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
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