Customer Support Advisor
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| Job Type | Permanent Full Time |
| Location | Lancing |
| Area | West Sussex, UK |
| Sector | Office Support |
| Salary | £22K plus excellent company benefits |
| Start Date | |
| Advertiser | Jenny Budd |
| Telephone | 01342 325316 |
| Job Ref | JB12295 |
- Description
- Lloyd Recruitment Services are pleased to be working with a reputable business in the Lancing area who are currently looking for a Customer Support Advisor to join their expanding team and make that difference.
The role:
As the Customer Support Advisor, you will be on the front line, receiving customer calls and emails.
The ideal candidate will provide the first line of technical support to customers over the phone on a range of products. You will liaise directly with the Field Service Engineer and will raise and assign breakdown and service work for our customers.
The position, within the Service Support Team, falls within the overall Customer Support Department, which handles all orders, quotations, contracts and any issues regarding the services and breakdown of equipment.
Knowledge and skills:
Excellent customer service skills
Must be a good communicator with good interpersonal skills
Must be capable of making a range of decisions within established systems with regards to priorities and appropriate response to customer queries
Ability to respond and reply to problems quickly and accurately, liaising with other departments where necessary
Tact when dealing with contacts outside of the Company in order to maintain good company image and customer satisfaction
A flexible approach to work is required
Relevant customer service experience
Knowledge of excel preferable
What’s in it for you?
Salary of £22K
25 days annual leave plus bank holidays
Cycle2work scheme
Money back on everyday health costs including optical, dental and other therapies
Training and development support
Retail and health club discounts
Access to a 24-hour advice and Information line for you and your family covering legal, health and wellbeing advice
Life Assurance
Company sick pay scheme
On site parking
Bike storage and on-site shower facilities are available for those cycling in
If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
