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Customer Support Advisor

2022-08-03 16:32:212022-11-10 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Lancing
Area West Sussex, UK West Sussex UK Lancing
Sector Office Support
Salary £20K plus excellent company benefits
Start Date
Advertiser Jenny Budd
Telephone 01342 325316
Job Ref JB12295
Description
Lloyd Recruitment Services are pleased to be working with a reputable business in the Lancing area who are currently looking for a Customer Support Advisor to join their expanding team and make that difference.
 
The role:
 
As the Customer Support Advisor, you will be on the front line, receiving customer calls and emails.
The ideal candidate will provide the first line of technical support to customers over the phone on a range of products. You will liaise directly with the Field Service Engineer and will raise and assign breakdown and service work for our customers.
 
The position, within the Service Support Team, falls within the overall Customer Support Department, which handles all orders, quotations, contracts and any issues regarding the services and breakdown of equipment.
 
Knowledge and skills:
 
  • Excellent customer service skills
  • Must be a good communicator with good interpersonal skills
  • Must be capable of making a range of decisions within established systems with regards to priorities and appropriate response to customer queries
  • Ability to respond and reply to problems quickly and accurately, liaising with other departments where necessary
  • Tact when dealing with contacts outside of the Company in order to maintain good company image and customer satisfaction
  • A flexible approach to work is required
  • Relevant customer service experience
  • Knowledge of excel preferable
 
What’s in it for you?
 
  • Salary of £20K
  • 25 days annual leave plus bank holidays
  • Cycle2work scheme
  • Money back on everyday health costs including optical, dental and other therapies
  • Training and development support
  • Retail and health club discounts
  • Access to a 24-hour advice and Information line for you and your family covering legal, health and wellbeing advice
  • Life Assurance
  • Company sick pay scheme
  • On site parking
  • Bike storage and on-site shower facilities are available for those cycling in
 
If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
 
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
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