Customer Service Advisor
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| Job Type | Permanent Part Time |
| Location | Redhill |
| Area | Surrey, UK |
| Sector | Customer Service |
| Start Date | |
| Advertiser | Chelsea McGreig |
| Job Ref | 12267 |
- Description
- We are currently looking for a part-time Customer Service Advisor for our client based in Redhill.
This is a varied and interactive role, where you will be the first point of contact for all existing customers and clients. You will be a friendly voice on the end of the phone, representing the company to a high standard, and enjoy working in a customer focused role.
Working Hours: 17 hours per week
£20,500 - £23,000 depending on experience (pro rata)
Duties will include:
Deal with all incoming communications by telephone and where appropriate resolve with company policy or escalate to correct team
Understand issues from customers perspective by asking questions and diving further to understand
Identify resolutions that are fair to the customer and company where possible.
Liaise with customers and other departments to ensure all customer queries are resolved and ensure all customer data is accurately recorded in line with GDPR
Develop appropriate knowledge in products, procedure, policies and legislations
To report directly to the line manager and work positively with all team members
Required skills:
Good verbal and written communications
Strong interpersonal skills and an excellent telephone manor
Adequate computer literacy and numeracy skills
GSCE or equivalent in maths and English A – C
Positive and enthusiastic approach
Ability to work well under pressure and to tight deadlines
Previous call centre experience is desirable
Benefits include:
25 days holiday (plus bank holidays), annual bonus, pension scheme, childcare vouchers, local and high street discounts and enhanced family friendly policies!
APPLY NOW!
NB:Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
