Duty Manager
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Customer Service |
| Salary | £21,780 plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325316 |
| Job Ref | NF12257 |
- Description
- Lloyd Recruitment services are pleased to be working with a local Leisure business in search of a Duty Manager to join their team on a full-time permanent basis. It’s an exciting opportunity to be part of a large organisation that have sites across the Southeast.
Supporting well over one million active customer visits on an annual basis, our client surplus revenues generated from activities are reinvested back into the community in the form of facility developments and refurbishments, new programmes of activity or outreach initiatives. This role is central to providing a friendly, safe and efficient service to all of our customers at the business. As such it is vital that the post holder is an inspirational role model at all times, leading and motivating their teams as they strive to deliver excellence in all areas of operating a busy centre.
Summary of main duties
As the Duty Manager, you will lead and inspire a team of staff in delivering the highest possible standards of customer care and service delivery at all stages of a customer’s experience with the business so that it becomes the leisure destination of choice for the communities in which it works.
Staffing and staff management
Act as role model for the site team at all times
Inspire your team to strive for excellence
Manage your team and ensure that they are following established policies and procedures
Report all management issues that may arise in relation to sickness, discipline, grievance, equality, maternity etc to the Site Manager
Work with the Site Manager to develop and maintain good staff relationships and communications within the Centre
Assist in the recruitment, training & development of staff and lead on the induction of new staff in operational roles
Provide ongoing training, coaching and leadership to ensure customer service standards are exceeded and staff are working to their maximum potential
Undertake regular reviews and 1-2-1’s with staff
Manage and monitor rotas daily to ensure that staffing is in place to deliver a safe and effective service
Health and safety
Ensure sites adherence to spirit, principles, structure and practical application of the Health and Safety policy
Report all Accidents and Incidence through adherence to corporate systems and processes
To lead fire drills to ensure that centre employees and coaches are familiar with procedures and ensure fire drill records are completed
Ensure that First Aid equipment is available and usable
In the Site Managers absence to be responsible for overall health and safety requirements of the centre, equipment, premises, and users during centre opening hours
Finance
To ensure that financial regulations, including the collecting of cash, are adhered to. Report any discrepancies to the Site Manager and or Head of Finance immediately
Ensure that booking procedures as set out in general and financial instructions are followed
Reconcile daily sales and monies received
Check goods received against orders placed and ensure any discrepancies are reported to both the Area Manager and the supplier
Programming
Provide operational input into session planning and programming in order to maximise operational efficiency and profitable use
To assist with planning, promoting, delivery and subsequent evaluation of the performance of special events/activities
To deliver programmes efficiently and professionally to meet the customer needs and expectations
Performance
To supervise the operational needs of the Centre as instructed, ensuring maximum community use of the facility through a varied programme
Ensure the Centre operates to the documented quality management system.
To undertake any tasks required from cleaning, reception and administration to managerial and promotional activities
To open and close the facilities in accordance with the publicised hours and to be directly responsible for the security of buildings and their contents
To work with the Site Manager to help implement initiatives to improve service provision and generate revenue
To strive for excellence in performance by supporting the Site Manager in both achieving QUEST, or other external quality awards as directed, and using them as an ongoing tool for continuous improvement
Marketing and sales
Support the central marketing team and to deliver operational elements of the marketing strategy of sites
Deliver a consistent approach to the brand with all local marketing activities
Support the central marketing team with the development of the sales and retention process for site activities, including sales
Support the Marketing and Sales Team to promote designated facilities as requested
Cleanliness and maintenance
Lead site teams on a daily basis to achieve the highest standards of presentation, with regards to facilities, staff and service
Complete stock checks of materials and order replenishment when required; control their use and security
Maintain the highest standards of cleanliness throughout facilities as directed
Conduct regular patrols of the facilities, ensuring maximum cleanliness and security
Ensure accurate reporting of maintenance issues through the adherence to corporate systems and processes
Ensure accurate monitoring of maintenance standards through patrolling sites and reporting through the defined communication channels
Up to £21,780.65 per annum plus benefits
39 hours 5 days a week over 7 (flexibility to work weekends and bank holidays)
Must be driver due to location
If this opportunity is not quite what you are looking for, but you know someone who would be suitable, then please head to our website and select “looking for work section” to "Recommend A Friend" to find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
