Systems Specialist
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| Job Type | Permanent Full Time |
| Location | Tunbridge Wells |
| Area | Kent, UK |
| Sector | IT |
| Salary | £38K plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325316 |
| Job Ref | NF12252 |
- Description
- Lloyd Recruitment Services are pleased to be working with an award winning independent, family run business who are looking to expand their friendly and well-established team.
Our client is looking for an enthusiastic Systems Specialist to join their growing team.
Purpose of the role
As the Systems Specialist, you will work as part of a Travel Technology team reporting into the Directors to deliver the end-to-end implementation and maintenance of travel technology products.
The Systems Specialist will ensure the smooth operating of these systems to maximise the internal user and customer experience.
What’s in it for you
Our client believes that people are their most precious asset, and they will work with you to develop both your career and your own skills and experience – they give you the ability to drive your career with them and as they regrow the business and scale back up after the pandemic. There are many opportunities for rapid career progression if you want this, and they are committed to driving your own development with them.
They passionately believe in creating a working environment that is positive, supportive and that promotes a good work / life harmony. Our client supports a hybrid working model and remote working, and they utilise technology and systems that make your working life better and more productive. Their Investor in People award is evidence of this commitment to you.
Competitive salary of £30k - £38k
22 days holiday per year plus bank holidays rising to 27 days with long service
Hybrid working 3 days office 2 WFH
Monday to Friday role 9am – 5:30pm, 37.5 hour week
Staff discounts
Opportunities for rapid career progression
On site gym (in TW office)
Staff rewards and discounts
Free parking onsite
Wellbeing days and events and social events throughout the year
Opportunity to work for a company who invest in their staff, receiving an ‘Investor in People’ award
Key responsibilities and accountabilities:
Market research
Integration & Training
Troubleshooting
End to end implementation of Online Booking Tools (OBTs) including maintaining and evolving OBTs and associated applications within a team
Work within the Implementation team and be accountable to agreed go-live deadlines
Manage relationships with vendors, operations teams and senior management team (SMT) to ensure required tasks and their associated deadlines are met
Assist, support & train operations so that they are self-sufficient in managing day to day system queries and being proactive in their own capacity to avoid the Travel Technology Specialist becoming first line support, where possible
Proactive use of logs and reviews across all technology solutions with appropriate escalations to SMT
Provide technical and product recommendations to optimise customer workflow using the pre-sales/implementation process
Update and work as part of an accountable team on the status of implementation across new platform deliveries, new client builds and enhancements to existing technology solutions
Provide documentation, technical support and training for all internally developed booking tools, both internally and externally
Maintaining industry and product knowledge and keep up to date with market
Manage / key stake holder for the product line lifecycle (concept to phasing out) of all technology solutions
Review and implement market-related enhancements, configuration updates and test before informing both internal and external stakeholders
Proactively onboard new products and enhancements, configuration updates and test before informing both internal and external stakeholders
Conduct demonstrations across internally developed booking tools, both internally and externally with clients, to maximise engagement and efficiencies
Create and maintain detailed project plans
Create, test and implement approval technology in conjunction with travel policy
Gain knowledge across all technology solutions
Essential:
Excellent customer service skills & customer experience understanding
Good team player
IT literate
Working knowledge & awareness of travel products including Galileo/Amadeus GDS
Supplier relationship & negotiation
Proven track record of implementing third party software
First line / second line support
Training
Troubleshooting
Place online booking tools internally and externally with client
Process and flow problem solving
Excellent spreadsheet skills
Analytical skills
Advantageous:
Database and data handling skills
Ticket systems
Email systems
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
