Assistant CDD Manager
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| Job Type | Permanent Full Time |
| Location | Wimbledon |
| Area | Greater London, UK |
| Sector | Financial Services Insurance |
| Start Date | |
| Advertiser | Lee OBrien |
| Job Ref | 12253 |
- Description
- Assistant CDD Manager
Lloyd Recruitment Services are delighted to be recruiting on behalf of a leading UK financial services organisation that seek an Assistant CDD (Customer Due Diligence) Manager to be responsible for leading the Commercial CDD team to deliver exceptional levels of performance, whilst ensuring the customer strategy is executed with pace and rigour.
The role holder will have the skills and knowledge to build an environment that delivers its results through the engagement of its people, and one that fosters personal growth, ultimately ensuring the client is seen as a business that is easy to do business with and an employer of choice.
Alongside the competitive salary, the client offers a comprehensive benefits package that includes pension contributions, life assurance, Private Medical Insurance, 25 days holiday (plus an extra day for Christmas shopping!), plus much, much more! A highly professional and reputable employer, completely diverse and inclusive, that has a genuine focus on developing their own staff and are proud to be able to offer the potential of longer term employment and career advancement.
Key Responsibilities
Operational
Maximize the performance of the teams against defined SLAs and KPIs through effective real time management
Build and maintain effective relationships with key stakeholders; e.g. Credit Risk, Sales, Customer Services, Finance and Governance
Managing bespoke broker processes and ensuring timely communication is maintained within the teams
Recording statistics, performance levels of the team and preparing management reports as required
Own and drive resolution of broker and client issues
To be a point of reference for complex queries and escalations
Regular reviewing of staff forecasting adhering against the department budgets
Measure, review and influence business development plans
Review available systems and or relevant data sources to establish the nature and substance of complaints received. Evaluate customer detriment and make fair and reasoned decisions in a timely manner and in line with TCF principles
Acting as a key reference point for AML queries between team members and the Financial Crime Manager
Continuous Improvement
Play a significant role in long-term planning including initiatives geared towards operational excellence
Manage and seek to improve the operational systems, processes and policies within the department. Specifically looking at management reporting, information flow and organisational planning
Monitor volume levels and trends in order to maximise efficiencies and improvements
People
Recruit, train and employ high calibre employees within budget, headcount levels and temporary resource requirements
Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities
Be a driver of an inclusive and engaging work environment
Hold regular one-to-ones with direct reports ensuring that feedback is provided in a constructive way whilst working with the employee to facilitate personal development
Ensure that an effective performance review is operated in line with department guidelines, including setting objectives, personal development planning and performance standards with all direct reports
Working with the Head of and HR Business Partner, develop a culture of performance management, improvement and appraisal as a foundation for excellent organisational performance
Skills & Experience Required
Essential
Proven experience within multi-function administration teams ideally within team management
Strong leadership and change management skills
To identify training needs and bridge gaps through effective coaching and providing effective feedback
Ability to effectively prioritise and execute tasks in a high-pressure environment
Strong planning and delivery management
Excellent written, oral communication skills and Interpersonal skills
Competent experience using Word, Excel, PowerPoint and Outlook
Desirable
Extensive experience of customer related teams, within the financial services sector or a regulated industry is preferable
Prior Experience of Financial Crime / AML Procedures
Please note, due to the high volume of applications only shortlisted candidates will be contacted
NB:Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
