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Service Desk Support

2022-06-21 16:41:212022-09-28 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location East Grinstead
Area West Sussex, UK West Sussex UK East Grinstead
Sector IT
Salary £20K plus excellent company benefits
Start Date
Advertiser Jenny Budd
Telephone 01342 325316
Job Ref JB12135
Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of a Service Desk Support to join their team on a full-time permanent basis.
Job purpose
To provide effective first line application support to company’s customer base with a view to efficient and swift incident resolution. You will handle internal requests as well as external customer queries regarding their products.
What’s in it for you?
  • Salary of £18K - £20K with yearly salary reviews
  • 25 days holiday (up to 30 with service)
  • Healthcare and dental subsidies
  • Pension contribution
  • Regular training
  • Gym contribution
  • Cycle to work scheme
  • Hybrid working
  • Supporting company-developed applications for a worldwide customer base
  • Ensure all calls are answered, logged within the company's systems, and resolved or escalated appropriately
  • Troubleshoot and provide recommended workarounds/fixes to problems
  • Investigate and advise on customer implementations and rollout requirements
  • Meet performance measures which contribute directly towards areas of user care, satisfaction, and quality
  • Maintain company' customer database by keeping all call-related & customer demographic info up to date
  • To work within the Information Security requirements and ISO Standards
  • To complete quality-checking tasks, including customisations
  • Manage new builds, upgrades, and customisation changes to the production servers
  • Ensure that all work and communications are logged in our CRM system correctly
  • Ensure all tasks have full details on issues they refer to & what investigations have taken place before escalating
  • Work closely with the other departments to deliver effective solutions to customers
  • Contribute and update new and existing documentation/processes to maintain their effectiveness
  • Highlight efficiencies which could benefit the entire team
  • Develop a proactive approach to solving customer issues, providing innovative and effective resolutions
  • Take ownership of bespoke customer requirements including but not limited to, bespoke data imports, Management Information, and general output requirements
Candidate requirements
  • Role requires flexibility in working hours to support global customers
  • Strong academic record, with a focus on English and maths
  • An excellent communicator able to discuss technical issues to a varying audience
  • Able to deal with high pressure, high stress environments
  • A proactive and effective approach to solving customer issues, and willingness to learn and develop further
  • Strong Microsoft Office skills (Excel, Word)
  • Ideally you would have
  • Windows server administration and management, data protection awareness 
  • SQL knowledge
  • HTML, IIS, SCORM, AICC, LMS, Single Sign On, CSS
NB:  Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
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