Find a Job

Find a Job

Service Desk Support

2022-06-21 16:41:212022-09-28 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location East Grinstead
Area West Sussex, UK West Sussex UK East Grinstead
Sector IT
Salary £20K plus excellent company benefits
Start Date
Advertiser Jenny Budd
Telephone 01342 325316
Job Ref JB12135
Description
Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of a Service Desk Support to join their team on a full-time permanent basis.
 
Job purpose
 
To provide effective first line application support to company’s customer base with a view to efficient and swift incident resolution. You will handle internal requests as well as external customer queries regarding their products.
 
What’s in it for you?
 
  • Salary of £18K - £20K with yearly salary reviews
  • 25 days holiday (up to 30 with service)
  • Healthcare and dental subsidies
  • Pension contribution
  • Regular training
  • Gym contribution
  • Cycle to work scheme
  • Hybrid working
 
Responsibilities
 
  • Supporting company-developed applications for a worldwide customer base
  • Ensure all calls are answered, logged within the company's systems, and resolved or escalated appropriately
  • Troubleshoot and provide recommended workarounds/fixes to problems
  • Investigate and advise on customer implementations and rollout requirements
  • Meet performance measures which contribute directly towards areas of user care, satisfaction, and quality
  • Maintain company' customer database by keeping all call-related & customer demographic info up to date
  • To work within the Information Security requirements and ISO Standards
  • To complete quality-checking tasks, including customisations
  • Manage new builds, upgrades, and customisation changes to the production servers
  • Ensure that all work and communications are logged in our CRM system correctly
  • Ensure all tasks have full details on issues they refer to & what investigations have taken place before escalating
  • Work closely with the other departments to deliver effective solutions to customers
  • Contribute and update new and existing documentation/processes to maintain their effectiveness
  • Highlight efficiencies which could benefit the entire team
  • Develop a proactive approach to solving customer issues, providing innovative and effective resolutions
  • Take ownership of bespoke customer requirements including but not limited to, bespoke data imports, Management Information, and general output requirements
 
Candidate requirements
 
  • Role requires flexibility in working hours to support global customers
  • Strong academic record, with a focus on English and maths
  • An excellent communicator able to discuss technical issues to a varying audience
  • Able to deal with high pressure, high stress environments
  • A proactive and effective approach to solving customer issues, and willingness to learn and develop further
  • Strong Microsoft Office skills (Excel, Word)
  • Ideally you would have
  • Windows server administration and management, data protection awareness 
  • SQL knowledge
  • HTML, IIS, SCORM, AICC, LMS, Single Sign On, CSS
 
NB:  Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
Apply Later
Sign in
Register
Apply
Later
Jenny Budd
Browse Jenny's jobs
Get in touch with Jenny
Similar Jobs
  • 1st Line Helpdesk
    UK, Sussex
    IT
    £18,000 to £25,000

    Working as part of a dedicated Helpdesk Team, you’ll be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues.
     
    Remaining the professional face of the business at all times, you’ll be assisting and guiding thei...
  • C# Developer
    UK, Sussex
    IT
    £30,000 to £45,000

    Lloyd Recruitment Services are partnering up with a market leading company, who are looking for an ambitious, talented C# Developer to join their expanding development team.
     
    Their platform is built on the Microsoft stack (ASP.NET MVC / SQL server / Azure). The ideal ca...
  • Project Support Officer
    UK, Greater London
    Insurance
    up to £45k

    Lloyd Recruitment Services are delighted to be recruiting on behalf of one of its leading clients, a highly professional specialist finance provider, that seeks an experienced Project Support Officer to enable the smooth running of their platform selection and implementation project by supporting th...
Email Me Jobs Like This
Subscribed to similar jobs notifications