Customer Relations Administrator
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| Job Type | Temporary / Contract |
| Location | Epsom |
| Area | Surrey, UK |
| Sector | Office Support |
| Start Date | ASAP |
| Advertiser | Emma Walsh |
| Telephone | 01372818299 |
| Job Ref | EW 12010 |
- Description
- Customer Relations Administrator
** Temporary opportunity until 31st December 2022 ** Immediate Start ** Hybrid working ** Competitive Hourly Rate ** Holiday Pay ** Pension ** Onsite parking & subsidised restaurant / café **
Our client is looking for an experienced Administrator to join their customer relations team, where you will assist with all DSAR data requests.
Compiling all documentation to be sent to third parties as requested, you will have a keen eye for detail and ideally gained previous experience working in a regulated field.
Duties
Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers.
To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint.
Adopt ‘right first time’ approach, ensuring we answer all points raised in each complaint to avoid repeat complaints.
Maintain accurate records of all customer contact by making full notes on our CMS system and adding complaints onto the complaints log.
The Individual:
Able to produce work with a focus on attention to detail
Fully IT proficient
Able to prioritise workload and work to required deadlines
Enjoy working as part of a team
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
