Customer Operations Coordinator
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| Job Type | Permanent Full Time |
| Location | Outskirts of Crawley |
| Area | West Sussex, UK |
| Sector | Office Support |
| Salary | £24K plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF11888 |
- Description
- Lloyd Recruitment Services are working with a well-established company on the outskirts of Crawley who are currently in search of a Customer Operations Coordinator to join their expanding team on a fulltime, permanent basis.
Role summary:
As the Customer Operations Coordinator, you will be supporting several key processes underpinning the business with direct contact with the Directors, Managers, customers and suppliers on a daily basis as well as other external parties as required. This is a very hands-on role with the Customer Operations Coordinator being fully involved in the day-to-day functioning of the business.
Key duties:
Customer Coordinator duties:
Delivering outstanding customer service to our customer’s and visitors to the hospital
Strong communication skills
Strong team player with the ability to work under pressure in a fast-paced environment
Good written and spoken English
Must have a flexible attitude to working hours to cover late finishes on clinical days
Some travelling and working at different sites will be required to cover sickness and annual leave
Good attention to detail and ensure all “checklists” are completed thoroughly and correctly
Learn the “customer journey” process for all new customers to the business
Taking payments for services and products
Providing exceptional levels of customer service to reassure customers in opting to have their care provided by the business
Answering phone calls and either directing queries accordingly or dealing with the customer’s requests
Answering customer queries via email, letter, and phone
Data Entry onto our in-house systems
General Administration support for the whole team
Document copying, scanning, and filing
Preparing clinics with customer files and maintaining these files with documentation
To ensure all correspondence receives prompt attention and maintained accurately
Ensuring all customers/visitors are signed in and out of the hospital
Key skills and experience:
Experience and confidence in telephone call handing in an office environment is essential
Outgoing and confident personality, a good problem solver, able to respond quickly to changing business needs
Excellent written and verbal communication skills techniques are crucial with a high level of computer literacy including a working knowledge of Microsoft office, including Excel
All candidates need to have good interpersonal skills
Effective and competent organisational skills
Polite manner
Ability to work as part of a team but show individual accountability
Willingness to learn new tasks and the ability to take on and accept responsibility
Office experience is required along with working knowledge of office systems such as Microsoft. Training will be provided for the right candidate however, the ability to communicate clearly, confidence and personality is crucial for this role.
Qualifications and experience:
Educated to GCSE standard, or equivalent
Previous experience delivering customer service under pressure in a team environment
Formal secretarial training or previous experience (desirable)
Training in audiotyping (desirable)
Previous experience as a Customer Coordinator
Previous experience delivering customer service under pressure in a team environment
Competent in the use of Microsoft Office Applications, including Word, Excel and PowerPoint
Experience with Genie systems (desirable)
Confident in talking to customers
Knowledge and experience in the use of database systems
Knowledge:
Clear understanding of how Healthcare works (or ability to learn)
Skills and ability:
Excellent verbal/ written skills
Excellent motivational skills
Excellent organisational skills
Well-developed interpersonal skills
Able to work as a member of a team and on own initiative
Able to work to tight deadlines and effectively manage own workload
To be able to sustain an unpredictable working pattern due to unexpected events
What’s in it for you?
Competitive salary up to £24,000
Option to work overtime at weekends and bank holidays. All shifts outside of normal hours will be agreed weeks in advance, option to WFH when working OT - you will receive additional pay with any hours worked on top of your basic salary
Monday to Friday, 37.5 hour working week
Free onsite parking
Private medical insurance
Significant pension contribution
Morden and friendly working environment
Must be a driver due to location
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
