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People Service Delivery Manager


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https://www.lloydrecruitment.co.uk/job-search/7412-people-service-delivery-manager/office-support/surrey/job2022-03-10 13:43:081970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Reigate
Area Surrey, UK Surrey UK Reigate
Sector HR Training & PayrollOffice Support
Salary £40,000 to £45,000
Start Date ASAP
Advertiser Kim Williams
Telephone 01372818299
Job Ref KW 11757
Description
People Service Delivery Manager



Salary: £40,000 to £45,000 DOE



Hours: 9am - 5pm



Our Reigate based client, are recruiting a People Service Delivery Manager to join and manage their team.



Reporting to the People Director, you will manage all administration processes and systems for the business, including the administration team.



Overall:



  • Develop and manage the Service Delivery team to ensure effective and timely delivery of the transactional People and Learning administration processes for the business.


  • Be an advocate for change in developing and improving People processes and procedures.


  • Supports the People Director with the on-going development of the People Strategy aligned to the needs of business.




Duties:



  • People related IT Solutions accessible to all


  • Employee led processes for personal and business-related development.


  • Systems and processes that meet the requirements of all regulatory authorities


  • Act as first point of escalation for People queries arising from the team’s activity.


  • Management of the employee lifecycle process from Pre-employment checks through to post employment referencing to include Starters, Changes to T&C’s, Absence management, Employee Relations, Leavers and Post employment referencing


  • Initiating and leading best practice sharing and process improvement in the People Operations environment


  • Lead on customer engagement relating to HR and L&D transactional activity


  • Take responsibility for the ongoing use and development of electronic systems and processes and implement new technology where required.


  • Driving standardisation, simplification and automation to support the specific objectives of the People and Learning Strategy to meet efficiency and cost objectives


  • Accountable for the timely and professional service effectiveness for internal and external stakeholders and providers.


  • Work collaboratively with People team and colleagues to ensure delivery of a People service to the business and support wider People projects as required


  • Ensure that all administration is undertaken in a timely and professional manner and in line with set SLA’s.


  • Manage the production of the monthly People management information dashboard, highlight trends, risks and issues and provide recommendations for improvements


  • Keep updated of changes in employment legislation and ensure any HR issues are handled compliant with HR policies and employment legislation


  • Ensuring service delivery activities and future requirements are scheduled appropriately to ensure timely delivery such as annual Pay reviews and Holiday carryover.


  • Evaluate service effectiveness based on management information and performance against KPI’s and SLA's


  • Establish and maintain strong relationships with a range of both internal and external stakeholders


  • Drive process standardisation and improvement within People Services through team management and by proactively supporting team actions






NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
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